Retail Guest Support Associates
Part-Time and Full Time Career Opportunities
At Bob's Discount Furniture, we have fun, we love what we do and it shows in our expansive growth! Our Retail Guest Support Associates are the cornerstones of Bob's success. They treat our customers in a cordial, respectful manner and are champions of the "Bob's Way" of delivering a world-class customer experience, both in person and over the phone. They are computer savvy, have the ability to multitask, possess strong interpersonal skills, and are career-minded team players that set the benchmark high for true customer service professionals. Retail Guest Support Associates are responsible for providing exceptional sales support by processing sales orders accurately and efficiently while maintaining a positive mindset. They possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently, in a timely manner, and with empathy.
We call it the Bob's Way because no one does it better! - Bob Kaufman, Founder and President Emeritus
At Bob's, we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth , we offer a fun and team-oriented work environment and great benefits!
The Benefits and Perks
National Health, Dental and Vision coverage
Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance
401(k) Profit Sharing Plan - Generous Company match
Paid Personal/Sick Days
Paid Vacation, Sick Days, Holidays and your Birthday!
Employee Assistance Program
Generous Employee Discount
Flexibility of working a Retail Schedule (weekends, evenings & holidays)
Bob's Bail Out Program for pay advances
Bob's Helping Hand Program for unexpected expenses
Many of our benefits are paid wholly or in part by Bob's Discount Furniture and are available to eligible employees.
Job Responsibilities
Enter customer orders into the system accurately and completely
Process payment to proper accounts
Answer incoming calls and respond to customer queries in a timely and courteous manner
Schedule deliveries that are convenient for the customer and comply with Company procedures
Maintain all open orders and courteously communicate status with customers
Responsible for the security of cash and other legal tender
Prepare daily deposits in accordance with Company policies and procedures
Work daily reports according to Company requirements
Assist Retail Guest Support Manager when needed
Assist with cafe, showroom displays, tagging, and other tasks to maintain a customer-friendly showroom
Required Qualifications
Flexibility to work a 5-day retail schedule that includes nights, weekends (both Saturdays and Sundays for Full Time, either/or for Part Time), and most holidays
Solid knowledge and competence in Microsoft Office Products
Excellent phone manner
Strong cash handling skills
Excellent verbal and listening skills
Strong interpersonal and human relations skills
Proven analytical and problem-solving skills
Ability to use sound judgment and decision-making
Good coordination skills
Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:
$16.00 - $17.00 per hour
It is the policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
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