Job DescriptionTeams located in: Reston, VA; Austin, TX; and Seattle, WAShift work included: Mon-Fri; 24x7 environment; Day, Mid, and Night Shift availableSolve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the affect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.We are looking for strong SRE’s to take on the challenge of engineering infrastructure solutions for scale and performance while providing strong guarantees of availability to our customers. Your team will have diverse expertise in systems, networking, and software development to provide the stability, performance, and reliability our customers need. You will build tools to address hard operational problems while enabling our service developers to remain agile and deliver feature changes. You will deliver the solutions that directly contribute to our customer’s success.A SRE will spend a significant amount of their time performing "ops" related work to include maintaining services and troubleshooting production issues as well as service on-call. When not working on operations the SRE is working on software engineering tasks such as design and development of systems that increase our reliability, scalability and reduce operational overhead through automation. The ideal SRE candidate is a proficient programmer who has a large breadth of knowledge and experience in areas such as networking, internet protocols and Linux systems.Our SREs are close partners with service owners in all aspects of service operations and ownership. We have a strong culture of innovation, collaboration and teamwork inspired by the DevOps philosophy.Career Level - IC3ResponsibilitiesA BS or MS in Computer Science, or equivalent. Identifies solutions to knowledge of server hardware and software configuration, networking, standard internet services, scripting languages, cloud computing patterns, technology security and compliance. Experience running large scale customer facing web services. Identifies solutions to understanding of load balancing technologies and experience with development in programming languages, databases and big data stores, and container technologies. Work involves defining and documenting technical architecture of complex and highly scalable products. A minimum of 5+ years experience of running large scale customer facing web services.Responsibilities:Partner with feature teams to onboard new services into our cloud environmentsBuild systems to address hard operational problems such as automation, provisioning/deployment, security, scaling, availability, and resiliency - while enabling our service developers to remain agile and deliver feature changes.Work comfortably in a collaborative, agile environment that values simplicity and usability as well as security.Practice sustainable incident response and drive root case analysis.Take an active role in the definition and evolution of standard practices and procedures for our team and organization.Deliver solutions that directly contribute to our customer’s success.Managing and triaging tickets. Driving prioritization and execution of work based on impact.Work in concert with service developers to evolve systems/products for better scalability, reliability, and development velocity.Drive new runbooks to help reduce mean triage time of incidents. Prioritize and automate high hit count runbooks.Minimum Qualifications:An active TS/SCI is required. An active Polygraph is preferred. Must be able to obtain and maintain an active Polygraph.BS degree in Computer Science or related technical field involving coding or equivalent practical experience.Proficient with writing services/task automation in Python, Bash, Ruby, Perl, JavaScript, or JavaProficient with communication skills (writing, organization, learning exchange)Familiarity with core protocols (DNS, DHCP, HTTP, TCP)Deep knowledge of Linux internals and host-based networkingExpert Linux/Unix performance and stability troubleshooting skillsFamiliarity with configuration management solutions such as Chef, Puppet, etc.Experience with devising, managing, and extending monitoring solutions for large scale environments.Experience in database management (Oracle DB, MYSQL, Postgres)Experience in shared file systems (Gluster, ZFS, etc.)Systematic problem-solving approach, strong communication skills, a sense of ownership and driveDeep understanding of service metrics and alarms through the development of dashboards, service KPIs, alarming systemsExperience working in an operational environment with mission critical tier one services with associated on-call duty5+ years managing large scale, highly distributed, services infrastructures2+ years managing host virtualization technologies (KVM, Containers, Docker, etc.)Preferred QualificationsProficient in coding complex, distributed systems using Python, Ruby, Java, or C/C++ Deep knowledge of Networking (TCP, UDP, DNS, DHCP, IPSec)Deep focus on building secure Internet facing systems and services in hostile environments3+ years of experience in production software development with Agile methodologies3+ years managing host, network, or storage virtualization technologiesExpert troubleshooting skillsExpert fleet automation and management solutionsDisclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $79,000 to $158,200 per annum. May be eligible for bonus and equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:Medical, dental, and vision insurance, including expert medical opinionShort term disability and long term disabilityLife insurance and AD&DSupplemental life insurance (Employee/Spouse/Child)Health care and dependent care Flexible Spending AccountsPre-tax commuter and parking benefits401(k) Savings and Investment Plan with company matchPaid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.11 paid holidaysPaid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.Paid parental leaveAdoption assistanceEmployee Stock Purchase PlanFinancial planning and group legalVoluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.* Which includes being a United States Affirmative Action Employer
