SERVICE DESK ANALYST
Req #: 240222
Department: UW MEDICINE IT SERVICES
Job Location: Remote/Hybrid, Seattle - Downtown
Posting Date: 10/18/2024
Closing Info: Open Until Filled
Salary: $4,428 - $5,955 per month
Other Compensation:
Union Position: Yes
Shift: Alternate Work Shift
Benefits: As an employee you will enjoy generous benefits and work/life programs.
POSITION HIGHLIGHTS
- Providing technical and designated application support including issue resolution, coordination and communication, analysis, escalation, and reporting of issues.
- Consult and participate in internal and/or enterprise projects and initiatives.
- Coordinate communications on planned outages and the resolution of unplanned incidents.
- Participating in a rotating shift schedule and being on-call as necessary.
PRIMARY JOB RESPONSIBILITIES
- Provide professional, friendly, technical, and designated application support for all of UW Medicine’s entities and personnel.
- Respond, diagnose, and resolve calls/requests for assistance received through all communication channels and follow-up on end user issues.
- Conduct analysis and troubleshooting activities on hardware and software issues.
- Report findings and suggest possible solutions.
- Provide application support for designated software, diagnosing and resolving application support issues.
- Create timely and accurate documentation of end user interactions.
- Research, create, modify, and maintain technical documentation for use in issue resolution.
- Manage and coordinate the communication around enterprise events.
REQUIRED QUALIFICATIONS
- Two years of experience in programming or computer support services of a technical nature OR equivalent education/experience.
DESIRED DEPARTMENT REQUIREMENTS
- Demonstrated experience and understanding of knowledge tools as applied to Service Desk operations.
- Excellent customer support skills.
- Experience handling confidential information.
- Demonstrated ability to work with minimal direction.
CONDITIONS OF EMPLOYMENT
- This classification is in a bargaining unit.
- This position requires participation in the on-call rotation.
- Must have the ability to meet in person as directed by manager.
- Ability to communicate effectively in English, both verbally and in writing.
ABOUT UW MEDICINE
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment.
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