technical product manager sr - ST

Job Summary And Mission

At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.

This position contributes to Starbucks success by assuming end-to-end responsibility for the strategic value, usability, and performance of one or more of our digital products. We design, build, and nurture a digital ecosystem that elevates the Starbucks brand and grows our business by amplifying human connections, relationships, and experiences. To be successful, the technical product manager, sr needs to have significant technical acumen and experience along with a passion for delighting product users with simple solutions and engaging digital experiences.

Summary Of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

1. Manages product planning and development through day to day collaboration and decision making with a cross-functional team including architects, developers, designers and business or subject matter representatives.
2. Translates customer experience into technical requirements and product solutions.
3. Drives technical solution for large features/technically complex features independently.
4. Is technically adept on end-to-end system architecture.
5. Creates data flows and functional and technical specifications as needed.
6. Responsible for defining the acceptance criteria of a product feature.
7. Responsible for documentation of requirements, and acceptance criteria per process, provides guidance to others in working team.
8. Works with producers, engineering, and QA to align on feature sizing and delivery planning.
9. Ensures engineering team has needed information on endpoints, inputs and outputs.
10. Helps resolve technical blocking issues and coordinates solutions across multiple technical teams.
11. Performs validation of feature against customer and business goals and acceptance criteria.
12. Determines technical feasibility, dependencies, and constraints of features with support from neighboring technology teams as needed.
13. Identifies technical tradeoffs, escalates risks, and manages mitigation in collaboration with neighbor ST teams.
14. Communicates effectively with technology and business teams independently.
15. Acts as a coach/mentor to team on various technical product manager competencies.
16. Works with engineering to define technical solution for experiment definition.
17. Defines product performance and effectiveness metrics that measure and benchmark product success.
18. Monitors feature performance to find opportunities to address continuous improvement.
19. Drives optimization and process improvements between product, design, and development teams.
20. Stays abreast of new technology capabilities and leverages knowledge in contributing to product solutions. Recommends and plans innovative products and features.
21. Works with product managers to scope and prioritize upcoming projects into the roadmap.
22. Manages a cross-team digital product roadmap.
23. Builds effective relationships with key internal engineering, product and design teams.

Basic Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (5 years).
• Demonstrated ability to work with design and engineering to deliver customer facing features (5 years).
• Hands on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with variety of stakeholders (5 years).
• Industry experience in a technology environment with a record of successfully delivering complex products (7+ years).

Preferred Qualifications

• 7+ years of industry experience in a technology environment with a record of successfully delivering complex products.
• Recent experience in building applications for web and/or mobile.
• Ability to read and understand programming languages.
• Strong verbal and written communications skills, ability to quickly master new systems and/or processes, capacity to stay organized while managing competing priorities.
• Prior programming experience a plus.
• Hands on experience in developing technical roadmaps, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment.
• Detail- and results-oriented, able to analyze data to justify product decisions and apply key learnings.
• Ability to thoroughly understand complex business and technical issues and influence decision making.
• Ability to plan for and review technical programming specifications.
• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.
• Strong verbal and written communications skills.
• Consistently uses communications skills to influence outcomes.
• Ability to influence others without authority to get things done in a timely fashion.
• Ability to balance multiple priorities and meet deadlines.
• Strong knowledge of agile development practices, methodologies, and tools.
• Technical knowledge in web and mobile applications preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at