Homeless Services Manager

Company:  City of Oceanside
Location: Oceanside
Closing Date: 08/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Salary : $103,548.00 - $138,780.00 Annually
Location : City Hall - 300 North Coast Highway - Oceanside, CA
Job Type: Full Time
Job Number: 25-45
Department: City Manager
Opening Date: 10/31/2024
Closing Date: 11/29/2024 4:00 PM Pacific
Introduction
THE CITY OF OCEANSIDE IS AN EQUAL OPPORTUNITY EMPLOYER.
Are you passionate about making a tangible difference in the community? The City of Oceanside is seeking an innovative and dedicated professional to serve as the Homeless Services Manager. In this vital role, you will lead the City's efforts to implement a comprehensive Homeless Strategic Plan, fostering collaboration with a diverse range of stakeholders, including City departments, neighboring cities, service organizations, and the community. If you have the expertise and drive to create meaningful solutions and support for those experiencing homelessness, we invite you to apply and be part of our mission to build a more compassionate and resilient Oceanside!
Examples of Duties
Plans, manages, and oversees the daily functions, operations, and activities related to assigned programs, including overseeing the operations of the homelessness initiatives; providing strategic guidance to City leaders and staff on City homelessness initiatives.
Develops and maintains collaborative partnerships with City departments, government entities, nonprofit and private sector entities, community groups, service providers, residents, businesses, and the homeless to gain support for program initiatives, solutions, and funding.
Participates in the development and implementation of homelessness-related initiatives, program goals, objectives, policies, and priorities; recommends appropriate service and staffing levels; recommends and administers policies and procedures.
Participates in the development, administration, and oversight of division budgets.
Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees to correct deficiencies; recommends discipline to higher level management staff.
Negotiates, prepares, administers and monitors contracts and agreements, contractors and others involved in assigned programs and activities.
Develops grant and funding sources; seeks and obtains sponsorships for assigned program related activities; analyzes and identifies potential funding sources for related activities and services; submit application, monitor and comply with grant requirements including reporting.
Plans and executes strategic marketing plans and promotional activities for all events and programs; prepares press releases, collateral materials, and coordinates media interviews.
Acts as a representative to various community groups, private businesses, and others regarding questions, problems, concerns, and activities in the provision of assigned program operations, activities, and services.
Provides highly complex staff assistance to higher level management; prepares and presents staff reports and other necessary correspondence related to assigned activities and services; presents reports to various commissions, committees, and boards.
Conducts a variety of organizational and operational studies and investigations; recommends modifications to assigned programs, policies, and procedures, as appropriate.
Implements adopted plans including but not limited to housing and homelessness strategic plans, policies, and standards. Monitors the effectiveness of such plans and offers corrective recommendations when needed.
Attends and participates in professional group meetings; stays abreast of new trends and innovations in areas of assigned programs; researches emerging practices and enhancements and their applicability to City needs.
Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval.
Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.
Performs related duties as assigned.
Minimum Qualifications
Knowledge of:
  • The principles and practices of homeless services and behavioral health program administration and resources.
  • Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and project management.
  • Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of the assigned area of responsibility.
  • Principles, practices and procedures for planning, implementing and managing assigned programs.
  • Facility scheduling and management, including housing facility operations.
  • Program administration and implementation, strategies, and techniques.
  • Methods and techniques for the development of presentations, business correspondence, and information distribution.
  • Principles and practices of contracts and agreements, contract negotiations, and grants administration.
  • Principles and practices of public relations techniques.
  • Effective communication techniques in working with the media, the public, community groups and others associated with the program area of assignment.
  • Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
  • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
Ability to:
  • Effectively manage and administer program operations and activities.
  • Recommend and implement goals, objectives, and practices for providing effective and efficient services.
  • Manage and monitor complex projects, on-time, and within budget.
  • Negotiate, prepare, and administer contracts and agreements.
  • Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
  • Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
  • Analyze, interpret, summarize, and present technical information and data in an effective manner.
  • Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
  • Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
  • Effectively represent the City in meetings with individuals; governmental agencies; community groups; various business, professional, and regulatory organizations.
  • Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
  • Use tact, initiative, prudence, and independent judgment within City policy, procedural, and legal guidelines.
  • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
  • Communicate clearly and concisely, both orally and in writing.
Experience and Training
Experience: Five years of progressively responsible experience in the development, delivery, monitoring, or evaluation of community programs which must include at least two years of experience working with the homeless.
Training: A Bachelor's degree from an accredited college or university in social or behavioral sciences, public health, public administration or related field.
License/Certificate: Possession of, or ability to obtain and maintain, an appropriate, valid California driver's license.
Working Conditions and Selection Process
Environmental Conditions: Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
Physical Conditions: Must possess mobility to work in a standard office setting and use standard office equipment, including a computer, and to operate a motor vehicle to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information.
Selection Process: All properly completed applications, and supplemental questionnaires will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. The selection process may include any combination of a written examination, oral board interview, and/or skills assessment to evaluate job-related qualifications. Candidates who successfully complete the selection process will be placed on an eligibility list which will remain valid for a minimum of six months.
Note: Prospective employees will undergo, and must successfully pass, a background reference check (including fingerprinting) and a medical examination. Drug screening may be required.
RESUMES WILL NOT BE ACCEPTED IN LIEU OF COMPLETED APPLICATION FORMS BUT MAY BE ATTACHED.
CANDIDATES WHO REQUIRE A REASONABLE ACCOMMODATION IN THE SELECTION PROCESS SHOULD STATE THEIR NEEDS IN WRITING WHEN SUBMITTING AN APPLICATION.
THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT. ANY PROVISION CONTAINED IN THIS BULLETIN MAY BE MODIFIED OR REVOKED WITHOUT NOTICE.
CITY OF OCEANSIDE
Unrepresented Middle Management (Non-Safety)
Benefit Summary
The following is a highlight of benefits
Retirement
Public Employees' Retirement System (PERS)
  • Employees hired after January 1, 2013 are subject to the State laws of the California Public Employees Pension Reform Act of 2013 (PEPRA) in regard to retirement benefits. Each individual's benefits may differ. Consult with Employee Benefits for further details.
  • Third Level 1959 Survivor Credit
  • Survivor Continuation option
Additional Retirement Credit Purchase Options
  • Buy additional Service Retirement Credit
  • Service Credit for unused Sick Leave
  • Buy additional Military Service Credit
Health Insurance
Medical:
  • Kaiser HMO
  • Blue Shield HMO
  • Blue Shield PPO
Dental:
  • Delta Preferred Option (DPO)
  • Delta Care USA (DHMO)
Vision:
  • Vision Service Plan (VSP)
Pre-Tax Benefits
Health benefits are offered on a pre-tax basis and employees cannot add or delete coverage or benefits unless a qualifying event has occurred.
Employee Assistance Program (EAP)
The Anthem EAP is paid for by the City.
  • Available to all members of your household
  • 6 free confidential counseling visits per incident
  • Self-service support online or by phone
Disability and Life Insurances
The STD/LTD/LIFE and AD&D Voya premiums are paid for by City.
Short-Term Disability (STD) Insurance:
  • First 90 days - benefits paid at 55% of weekly salary to a maximum weekly benefit of $700 for non-work related disability only
  • Seven day waiting period unless hospitalized
  • All sick leave must be exhausted before STD is used
Long-Term Disability Insurance:
  • After 90 days - benefits paid at 66.7% of monthly salary to a maximum monthly benefit of $6,000 for any disability
Executive Life and AD&D Insurance:
  • 1 ½ times annual base salary; minimum of $30,000 and maximum of $350,000 of Basic Life and AD&D
Voluntary Benefits
Benefits are employee paid.
Supplemental Life Insurance through Voya:
  • Premiums are determined by age
  • Purchased up to a maximum $500,000 for employees
  • Spousal coverage up to the employee amount
  • Dependent coverage up to $10,000
Flexible Spending Accounts through BCC:
  • Utilizes a debit card as a form of payment
  • Health Care Spending Account - maximum annual deferral is $2,850
  • Dependent Care Spending Account - maximum annual deferral is $5,000
Deferred Compensation - 457 and Roth IRA through Mission Square:
  • 457 - Maximum annual pre/post-taxed amount is $22,500 for 2023; over age 50 may contribute an additional $7,500
  • Roth IRA - Maximum post-taxed amount is $6,500; over age 50 may contribute an additional $1,000
Hyatt Legal
  • Telephone and office consultations are avialable for an unlimited number fo personal legal matters with an attorney of your choice.

GotZoom Student Loan Relief
  • Provides a no-obligation benefit analysis for federal student loans to identify, maximize and enroll employees into Federal Loan Repayment and Forgiveness Programs.
ScholarShare 529
  • An easy to manage plan that helps make the most of your or a designated beneficiary's college savings with tax benefits.
Leave Benefits
Vacation
1 - 5 years: 3.58 hours
6 - 10 years: 5.12 hours
11- 15 years: 6.65 hours
16+ years: 8.19 hours
Maximum accrual:
  • 360 hours for those hired before 7/1/95
  • 300 hours for those hired 7/1/95 or after
Holidays:
  • New Years' Day
  • Martin Luther King Jr Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veterans' Day
  • Thanksgiving Day
  • Friday after Thanksgiving Day
  • Christmas Day
  • 48 hours Floating Holidays per fiscal year
  • 50 hours of Executive leave per fiscal year
Sick Leave:
  • Accrual: 12 days per year
Max accrual: Unlimited
Annual pay off: Up to 50% based on annual usage
Sick Leave pay off at separation:
  • Sick leave paid out depends on years of service and whether an employee retires or terminates
Bereavement Leave:
  • Three days for death of employee's immediate family member
  • Two additional days may be charged to sick leave upon approval

Tuition Reimbursement
Up to $2,000 per fiscal year.
Shift Differential Pay
If five hours of an employee's regularly scheduled work hours are between 6 PM and 6 AM, the employee shall receive an additional 5% for all hours actually worked
Safety Shoes
The City will provide reimbursement up to $150 towards the purchase price of safety shoes to employees who are required to wear such shoes on the job.
Term of Compensation Plan
Effective July 1, 2022
This is a summary of available benefits. It is not intended to provide full details of all programs. The appropriate Memorandum of Understanding, Compensation Plan and/or Benefit Plan Documents will govern any discrepancies and provide program specifics.
01
Which of the following best describes your highest level of education?
  • Master's degree
  • Bachelor's degree
  • Associates degree
  • High School diploma or equivalent

02
Which of the following best describes your experience in development, delivery/implementation, monitoring or evaluation of community programs?
  • Nine or more years of experience
  • Eight years of experience
  • Seven years of experience
  • Six years of experience
  • Five years of experience
  • Less than five years of experience
  • No experience

03
How many years of paid work experience do you possess working with homeless populations?
  • Six or more years
  • Five years
  • Four years
  • Three years
  • Two years
  • Less than two years
  • None

04
Please select the areas you have direct experience in:
  • Oversight/Administration of homeless projects
  • Program analysis, evaluation, implementation of changes
  • Collaboration with various stakeholders
  • Identify, prioritize, resolve problems from residents, businesses, etc.
  • Contract management
  • Develop grant and funding sources
  • Case Management
  • Housing experience
  • None

05
Describe your experience collaborating with neighboring cities, service organizations, non-profits and businesses to address homelessness.
06
SPECIFIC EXPERIENCE WITH HOMELESS SOLUTIONS Please describe your specific work experience creating and implementing homeless prevention, diversion, housing and support service programs. If you do not have this experience, please indicate "No Experience" below.
07
Please describe your specific work experience in program development, policy analysis and program management, which may include examples not related to homeless services. If you do not have this experience, please indicate "No Experience" below
08
Please describe your experience preparing and/or administering state and/or federally funded programs, grants and/or contracts.
09
Please provide brief description of skills and qualities that make you uniquely qualified for this position.
10
CERTIFICATE OF APPLICANT: I certify that all statements and information provided in this application and any attachments are true, and I understand that any false or misleading statements or omissions of material facts may forfeit right to employment considerations by the City of Oceanside.
  • Yes
  • No

Required Question
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