Key Account Manager Credentialing (Hybrid)

Key Account Manager Credentialing
Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

We continuously work to embed equity in our internal practices and are committed to increasing the diversity of our staff across all levels of the organization. We intentionally work to create the right conditions to enable our employees to feel that they can be their authentic selves and fully participate in the life of the enterprise.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Key Account Manager Credentialing on our Sales & Marketing team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

As a Key Account Manager Credentialing, you will develop relationships with key decision-makers within assigned Key Accounts. With minimal assistance and supervision, maximize AMA’s market share and revenue through sales, promotion, and contract negotiations for AMA’s product lines to meet financial and operational goals. Call on, establish, manage, and maintain ongoing relationships with senior management of existing and new accounts. Facilitate and oversee high-level contract negotiations and evaluate applicable new business leads for Credentialing and other products. Liaise closely with Legal, HSG & AMA Finance, Marketing, Operations and Product Management.

RESPONSIBILITIES:

Account Management

• Nurture and expand current strategic relationships for managing growth, profitability, customer loyalty, and customer-driven innovation. Develop and implement Account Management skills to maximize effectiveness.
• Nurture key relationships throughout the assigned accounts.
• Accurately forecast revenue and develop plans to meet or exceed account revenue goals.
• Perform analytical functions necessary to monitor and report the revenue activity for accounts.
• Onboard new customers and execute training and account maintenance programs.
• Proficient in documenting activities and revenue opportunities in Salesforce.com.
• Identify new business opportunities with assigned accounts. Leverage existing AMA IP/assets to create partnership ideas that align with the AMA 3 to 5-year strategic plan.
• Collaborate with operations to ensure appropriate support for licensing, contracting, contract system support, and revenue management (including A/R and cancellations).
• Work closely with the HSG Finance team and AMA Finance to reconcile revenue issues opportunities. Contribute to sales and marketing strategy, pricing decisions, and competitive analysis by providing/reporting trend information and market intelligence gained while doing business.
• Represents AMA at association meetings, tradeshows product fairs, and other projects as assigned.

Market Intelligence and Product Support

• Collect competitive strategy information at an account level and keep ahead of market trends and customer needs about maximization of sales execution and results.
• Work with product management to ensure they have the product and market information necessary to deliver best-in-class solutions to address the market.
• Offer ideas regarding new products and product enhancements to maximize revenue and customer satisfaction.

REQUIREMENTS:

• Degree in business, economics, health care administration, or related field required; MBA preferred.
• Minimum 7+ years total business experience; minimum 2 years healthcare-focused experience in sales.
• Polished selling skills, including strong presentation, persuasion, and negotiation skills with C-Level executives. Demonstrated ability to initiate, negotiate, and close sales and strategic partnerships with large corporate accounts. Able to relate well with all levels of customers.
• In-depth understanding of current environment in healthcare and demographic provider data preferred.
• Interpersonal skills and temperament to navigate across large, complex organizations.
• Strong written and verbal communication skills, including experience presenting in a large group setting.
• Strong financial analytical skills with the ability to identify trends and anomalies.
• Ability to constructively formulate, present, and defend points of view that challenge conventional thinking in a management setting, whether for persuasive or discussion purposes required.
• Excellent independent multi-task strategic planning, product development, and organization skills. Demonstrated ability to troubleshoot and problem solve effectively with minimal supervision.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION