Diagenode is an international biotech company that develops and commercializes innovative instruments and reagents systems for Life Science research and molecular diagnostics.
Founded in 2003, the Group is headquartered in Belgium, with a North American subsidiary in New Jersey, US.
The Epigenomics Application Specialist role we are looking to fulfill offers a very exciting opportunity to apply one’s expertise in molecular biology in an international and highly interactive customer environment.
Mission
The Epigenomics Application Specialist will focus on supporting the Diagenode Epigenomics business to meet revenue expectations by providing scientific and technical support to our customers, and by identifying new accounts to introduce our technology portfolio.
Responsibilities:
- Assess the customer’s experimental needs and implement training, experimental designs, and analytical approaches to ensure customer success and communicate results to appropriate internal teams.
- Develop sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, providing technical information and support.
- Assist customers in designing and conducting experiments to effectively utilize our solutions.
- Conduct scientific presentations to internal and external audiences for pre- and post-sales activities.
- Provide scientific and applications feedback to R&D and Product Management.
- Develop accounts by checking customer's buying history, suggesting related and new items, and explaining technical features.
- Work with digital marketing tools to manage leads from all sources, including events, webinars, website, and marketing automation activities.
- Generate new sales opportunities through outbound cold calls and emails for targeted proactive campaigns (i.e. application/account specific).
- Understand customer needs and requirements, make appropriate recommendations.
- Route qualified opportunities to the appropriate sales executives for further development and closure.
- Research accounts, identify key players and generate interest.
- Maintain and expand our database of prospects.
- Perform effective onsite and online demos.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Cooperate with the technical team and share information across the organization (R&D teams).
- Identify sales opportunities through tech support engagement, with the objective of maximizing the customer life cycle value.
- Keep clients up to date with Diagenode’s solution portfolio, educating customers on new technologies.
- Manage customer incidents in a professional and efficient manner.
- Proactively learn new technologies as well as the supported products.
- Be prepared to visit customers for on-site relationship building, troubleshooting, and technical presentations.
Qualifications:
- PhD or Post-Doc in the field of molecular biology required.
- Expertise and/or passion for Chromatin, DNA and RNA studies and NGS technologies.
- Motivated team player.
- Persistence and sense of initiative.
- Proactive attitude in solving problems.
- Excellent verbal and written communication skills, and excellent oral presentation skills.
- Ability and willingness to travel up to 50% domestic, and occasional travel to our HQ in Europe (meetings and trainings).
Location
US Central, with a preference to any major biotech hub (Chicago, Houston, Austin, or Dallas).
The annualized base salary range for this role is $80,000 to $120,000 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.
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