The OpportunityDelaware North Parks and Resorts is seeking a full-time Front Desk Supervisor to join our team at Yavapai Hotel in Grand Canyon, Arizona. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.Pay$16.00 - $17.00 / hourInformation on our comprehensive benefits package can be found at .Life at the Grand CanyonEvery day can be an adventure when you live and work at Grand Canyon National Park. Join our global team helping guests enjoy this natural wonder. Whether you want to work for a season or make the Grand Canyon your home, we have opportunities for anyone wanting to live and work in a National Park!Variety of low cost housing available for $27.50 - $40/ week including wi-fi, satellite TV, and all utilitiesFree laundry facilitiesHealthy work-life balanceCommunity recreation center with gym and monthly outingsTons of activities with the South Rim of the Canyon only minutes away including camping, hiking, river rafting, star-gazing, and museumsPerks at the Grand CanyonHealth, dental, and vision insurance*401k with company match*Paid vacation days and holidays*Paid parental bonding leave*Tuition or professional certification reimbursement*Weekly pay50% off food in our restaurant, tavern, coffee shop, and deli20% off retail and grocery itemsReferral bonus – earn $200 for each eligible referralTraining and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide*Available for full-time, year-round team membersResponsibilitiesTrain and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actionsProvide team members with guidance on handling difficult problems or in resolving escalated guest complaintsImplement policies, procedures, and service standards in conjunction with managementPrepare and issue work schedules, deadlines, and duty assignments for office or administrative team membersCoordinate with housekeeping departmentQualificationsAt least 2 years' experience in front desk with property management systems preferredPrior supervisory experience preferredShould be computer literate in MS Office programsMust be fluent in English language both spoken and writtenExcellent interpersonal communication skills in person and by phoneMust be able to multitask and function in a professional manner while under pressureNo college degree requiredPhysical RequirementsStand and walk for entirely of shift, twist, crouch, bend at the waist repeatedlySome stair climbing, will push and pull cartAbility to lift and carry a maximum of 25 pounds on occasionVisual and manual dexterity to operate computer and grasp itemsShift DetailsWeekends8 hour shiftEvening shiftDay shiftOvertime as neededWho We AreDelaware North's operations in Grand Canyon National Park offer the opportunity to experience living and working in one of the natural wonders of the world. We provide a variety of employee housing options including shared trailers, apartments, dorm rooms, and houses, with amenities including a community center, free internet, workout, and recreational equipment. We also offer team member food and retail discounts.At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.