Claims Complex Director

Join us as a Claims Complex Director to take on key responsibilities within a world-class claims function.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

• Determining the scope and extent of available coverage. Re-evaluating coverage as warranted.
• Clear and concise written and verbal communication with insureds, brokers, and underwriters. Making regular and appropriate contact with internal and external customers. Giving guidance to the insured and/or broker to manage expectations.
• Prepare and execute investigation strategies that identify critical issues affecting liability, causation, and damages and consider opportunities for third-party contribution.
• Obtaining the appropriate authority to independently negotiate moderate to high severity complex commercial auto/GL claims nationwide with the top plaintiff attorneys. Document evaluation, thought process, and strategy. Utilizing ADR as appropriate and necessary.
• Effectively strategizing and budgeting the litigation of each claim through discussions with counsel, vendors, and insureds. Establish clear ground rules with defense and coverage counsel to maintain financial control of budget and expenses.

What you’ll need to succeed

• A minimum of 5+ years of Commercial/Industry claims experience
• Excellent communication skills (verbal/written) and strong negotiation skills
• Advanced experience and capabilities in litigation claims management, including ADR and mediation processes involving auto/GL exposures
• Experience attending and controlling cases at mediations/settlement conferences, pre-suit, post-suit, pre-trial, and post-trial.
• Motivated individuals interested in the potential for an upwardly mobile career path.
• Potential for flexible work arrangement, including remote working.
• Candidates residing outside the Atlanta metropolitan area will be considered.

Ready to take your career to the next level? We would love to hear from you.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to