Executive Administrator

Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment, and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Rewards is a leading e-commerce company that enhances the way people shop by offering Cash Back, deals and rewards from more than 3,500 merchants. Founded in 1999, Rakuten has grown to become the go-to shopping destination for consumers, having paid out nearly $2 billion in Cash Back to its 15 million members. The company also operates ShopStyle, a leading fashion discovery destination, and Cartera Commerce, a top rewards platform for airlines and banks. For more information, visit

Rakuten Rewards is looking for a sharp, driven, and multi-tasking Executive Assistant to provide executive and administrative support to the Chief Technology Officer (CTO) and Chief Product Officer (CPO). The role will be based out of our San Mateo office and report to the CTO.

Key Responsibilities

• Communicate with all levels of internal and external contacts and ensure prompt responses.
• Manage and maintain busy calendars, and respond to meeting requests that require frequent re-prioritization.
• Communicate with the product development staff on the CTO's / CPO's behalf and coordinate logistics for high-level meetings, primarily internally and occasionally externally.
• Assist with daily administrative duties including completing expense reports, and arranging detailed travel plans, itineraries and agendas.
• Assist with preparing documents and meeting materials; occasional research.
• Assist team with meeting deadlines and having all information to help the executives make decisions.
• Assist with recurring product development-wide gatherings (e.g. townhalls).
• Assist with events managed by CTO / CPO (e.g. leadership summits, hackathon).
• Handle multiple tasks at the same time and have the ability to anticipate the CTO's / CPO's needs and change direction quickly and often without having all the details.
• Assist with high-level projects as needed.

Minimum Requirements

• Must be proficient in Microsoft Office Suite and possess a general technical proficiency.
• Travel arrangements and scheduling experience.
• Exceptional written, verbal, and interpersonal communication skills.
• Strong organizational skills that reflects the ability to prioritize, plan ahead, and perform multiple tasks seamlessly.
• Creative and resourceful in solving issues and improving processes.
• Proven ability to handle situations independently.
• Able to work successfully in a highly cross functional team environment -- being comfortable and familiar working with different time zones is essential.
• Attention to detail, the ability to meet tight deadlines, efficient organizational skills, and the ability to switch gears at a moment's notice.
• A terrific work ethic accompanied by a get-it-done attitude.

Qualification Requirements

• Minimum 5-7 years of progressively responsible experience as an executive assistant.
• Bachelor's degree required.

At the time of posting, Rakuten expects the hourly rate for this role will be between $48-$55 per hour. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location.

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, Always Advance - Only be satisfied with complete success - Kaizen.
• Passionately Professional - Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory.
• Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile.
• Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team.

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.