Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.
Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.
Responsible for troubleshooting issues identified by Salesforce and nCino users. This role will be dedicated to organizing, modifying, and supporting Salesforce (Financial Services Cloud) and nCino. Works directly with end-users to coach and teach how to best use and utilize systems. Supports other technology initiatives as needed. Performs other projects and duties as assigned.
Essential Functions, Duties, and Responsibilities:
- Supports the administrative needs of nCino/Salesforce (FSC).
- Troubleshoots problems reported by users.
- Develops the integration of other external business apps with Salesforce (FSC) including core banking systems and financial apps.
- Creates, implements and maintains dashboards, workflows, system setup, and access as needed to support nCino/Salesforce (FSC).
- Assists with Salesforce refreshes and nCino releases as needed.
- Enhances operational efficiency of loan systems by reviewing processes and determining process improvements through nCino/Salesforce (FSC).
- Makes recommendations for future upgrades.
- Assists IT with maintaining system security and availability to specific users.
- Analyzes and isolates issues.
- Evaluates and modifies system performance.
- Identifies end user needs and areas of opportunity for efficiencies and optimization.
- Maintains integrity of the system.
- Evaluates and implements new technology and system improvements as needed.
- Creates and monitors support cases with vendors supporting lines of business.
- Partners appropriately with other IT departments to address any needs.
Required Knowledge, Skills and Competencies:
- Analytical - Uses knowledge and experience to develop appropriate solution(s) for stakeholder.
- Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions.
- Customer Service - Responds promptly to customer needs.
- Oral Communication - Listens and gets clarification. Responds well to questions.
- Adaptability - Able to deal with frequent change, delays, or unexpected events.
- Dependability - Follows instructions and responds to management direction. Takes responsibility for own actions.
- Judgment - Exhibits sound and accurate judgment.
- Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position.
- Quality - Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality.
Industry and Work Experience:
- 1+ years of experience in Salesforce and/or nCino implementation.
- 2+ years of experience as a Salesforce administrator, nCino Administrator or equivalent role.
Academic:
Bachelor's degree in computer science, information technology or related field required.
Benefits Available to Employees:
Ameris Bank provides a comprehensive employee benefit package to all eligible employees.
- Medical, Dental and Vision Insurance
- Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment.
- Life Insurance provided at no additional cost to employees.
- Accidental Death & Dismemberment Coverage.
- Long-Term Disability Coverage.
- Paid Sick and Vacation Leave.
- 11 Holidays.
- Volunteer/Service Day.
- Employee Stock Purchase Plan.
- 401(k) Retirement Plan - Ameris Bank matches 50% of your first 8% of contributions to the plan.
- Flexible Spending Accounts.
- Health Savings Account.
- Health Reimbursement Arrangement.
- Supplemental Life & Other Insurance Plans.
- Identity Theft Protection.
- Pet Insurance.
- Legal Insurance.
- Employee Assistance Program.
- Employee Advocacy Program.
- Tickets at Work (Entertainment discounts for Ameris Bank Employees).
- AT&T Employee Discount.
- Wellness Discounts for Medical Premiums and Other Rewards.
- Employee Referral Incentive.
- Education Assistance.
- Employee Resource Groups.
Banking Advantages for Employees:
In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.
- Free Interest Checking.
- Free Safe Deposit Box.
- Free Money Orders, Travelers' Checks and Cashier Checks.
- Discount on Mortgage Origination Fee.
- Free Online Banking and Free Unlimited Online Bill Payment.
- Employee Banking Perks.
Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
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