Executive Director, Products, Sales and Marketing

The Permanente Federation LLC (the Federation) is the national leadership and consulting organization for the eight Permanente Medical Groups (PMGs), which, together with the Kaiser Foundation Health Plans (KFHP) and Kaiser Foundation Hospitals (KFH), comprise Kaiser Permanente. The PMGs employ almost 23,000 physicians, approximately 90,000 nurses, other clinicians and staff, and provide care to over 12.2 million Kaiser Permanente members. The Federation works on behalf of the PMGs to optimize care delivery and advance Permanente Medicine – medicine that is patient centered, evidence based, technology enabled, culturally responsive, team delivered, and physician led. The Federation, based in Oakland, California, is dedicated to serving and leading Permanente Medicine, the Permanente Medical Groups, and Kaiser Permanente in support of our patients and members.

The people of The Permanente Federation support each other in creating an equitable, diverse, and inclusive culture. We strive to be empathetic in our interactions with each other and learn from our mistakes. We are committed to strengthening our impact by representing the diverse population of patients and physicians we serve while upholding a culture of fairness and acceptance.

SUMMARY:

The Executive Director, Products, Sales & Marketing at The Permanente Federation serves as the national liaison to KFHP’s National Health Plan with a focus on 1) providing Permanente input and clinical considerations to health plan products and benefits, 2) supporting sales and account management and marketing with physician leadership and clinical messages, and 3) providing essential direction and support to the Permanente Medical Group Liaisons for Health Plan Operations. This position oversees and manages the day-to-day relationships with key National Health Plan functions, ensures appropriate physician engagement, and advocates for Permanente Medicine with National Health Plan. The Executive Director also oversees appropriate communities of practice and promotes information sharing within and among The Federation and the Permanente Medical Groups (PMGs).

Additionally, the Executive Director may oversee team(s) of consultants to ensure alignment, buy-in, and coordination of diverse stakeholders to drive the development and implementation of long-term business initiatives. Directs business strategy, organizational alignment, and prioritization of business initiatives. Drives the management of complex, cross-functional projects/programs and oversees the proactive monitoring and identification of client, project, program, and/or business risks. Champions change management plans associated with business initiatives. Oversees team members in the assessment of strategic performance metrics to support business initiatives. Directs the work of project/program team members by overseeing the coordination of internal and/or external resources.

Essential Responsibilities:

1. Builds organizational capacity and prepares high potentials for growth opportunities and advancement; builds collaborative networks inside and outside the organization for self and others. Provides framework for soliciting and acting on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Models and drives continuous learning and oversees the recruitment, selection, and development of talent; stays current with industry trends, benchmarks, and best practices; ensures performance management guidelines and expectations to achieve business needs.
2. Acts as a thought leader on industry trends, benchmarks, and best practices; shares best practices within and across teams to drive improvement. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact across teams.
3. Oversees the operation of multiple units and/or departments by identifying member and operational needs; ensures the management of work assignment allocation and completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies.
4. Engages strategic, cross-functional business units to champion and drive support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and ensures resolution of escalated issues. Sets and communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; obtains and distributes resources.
5. Anticipates and removes obstacles that impact performance; addresses performance gaps and implements contingency plans accordingly; ensures teams accomplish business objectives; serves as a subject-matter expert and trusted source to executive leadership; provides influence and consultation in the development of the larger organizational or business strategy.
6. Oversees team(s) of consultants to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of strategic business initiatives and projects/programs across multiple functional tracks or complex workstreams.
7. Directs business strategy, organizational alignment, and prioritization of business initiatives by working closely with senior executives to guide the development, refinement, and articulation of the long-term business strategy.
8. Drives the development and implementation of long-term business initiatives, systems, and/or processes to a desired future state by maintaining an expert understanding of how current processes impact business operations across multiple domains.
9. Drives the management of complex, cross-functional projects and/or programs by ensuring the coordination of appropriate stakeholders; influencing the assembly of teams and resources based on project needs and team member strengths.
10. Champions change management plans associated with business initiatives by leveraging and developing key stakeholder relationships to obtain support and buy-in for changes.
11. Oversees team members in the assessment of strategic performance metrics to support business initiatives by leveraging partnerships with data analytic teams.
12. Champions continuous learning and professional development by establishing industry practices, standards, and benchmarks.
13. Oversees vendor management as required by proactively monitoring vendor performance levels across KP.
14. Monitors and takes accountability for the compliance of teamwork activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures.

Basic Qualifications:
Experience
• Minimum six (6) years supervisory experience managing direct reports.
Education
• Bachelor's degree from an accredited college or university and minimum twelve (12) years experience in consulting, project management, data analytics, operations or a directly related field OR master's degree in Business Administration, Public Health, Health Services Administration, or related field and minimum ten (10) years experience in consulting, project management, data analytics, operations or a directly related field OR in lieu of the degree requirement, minimum fifteen (15) years experience in consulting, project management, data analytics, operations or a directly related field.
• High School Diploma or General Education Development (GED) required.
License, Certification, Registration
• N/A

Additional Requirements:
• N/A

TRAVEL & JOB LOCATION:

• Travel as required (approximately 10% of time)
• Position will be designated remote

PHYSICAL REQUIREMENTS:

Seeing: Must be able to read reports, research documents and use a computer. 75-100%
Hearing: Must be able to hear well enough to communicate with managers, co-workers and customers. 75-100%
Fingering/Grasping/Feeling: Must be able to write, type, use 10-key and phone system. 75-100%
Sitting: Must be able to sit for extended periods of time. 75-100%
Standing/Walking/Mobility: Must be able to stand to open files and operate office machines. Requires mobility between departments and to attend meetings. 25-49%
Lifting/Pulling/Pushing: Must be able to lift and move up to 10lbs. 25-49%
Climbing/Stooping/Kneeling 0-24%

WORK ENVIRONMENT:

General office environment: Work is generally sedentary in nature but may require standing and walking for up to 25% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Note: The statements herein are intended to describe the general nature and level of work being performed by the employee(s) assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees so classified.

EEOC STATEMENT:

The Permanente Federation, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. The Permanente Federation, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Preferred Qualifications:
• Five (5) years experience with KFHP (National Health Plan; MSSA)
• Six (6) years experience implementing large or complex projects or programs, including designing and evaluating for scale based on the size of implementation.
• Five (5) years experience in business analysis and business case experience.
• Five (5) years facilitating meetings with work teams or management.
• Five (5) years healthcare experience.
• Five (5) years experience delivering presentations to executive management.
• Four (4) years management experience working in a matrixed organization.
• Five (5) years experience in process improvement.
• Five (5) years experience in change management.
• Five (5) years project management experience.
• Eight (8) years experience consulting in a strategic capacity on highly complex or highly visible projects, programs, or initiatives.
• Eight (8) years experience consulting with senior leaders at the VP level or above.
• Eight (8) years experience conducting ROI analysis and quantifying value of business initiatives.
• Six (6) years experience developing and delivering executive communications.
• Five (5) years working directly with physicians.
• Master's degree in Business Administration, Public Health, Health Services Administration, or related field.