Is the opportunity to join a culture where “We Do the Right Thing,” and “We Courageously Shape Our Future Together” important to you? If so, Guardian is seeking a talented and motivated individual to join our team as a Claims Learning & Development Leader.
In this role, you will lead team members to design, develop and deliver highly targeted learning services for IM Claims colleagues. They will establish a strategic partnership with Claims leadership and internal business partners to develop a long-range vision and strategy that makes the best use of emerging technologies to effectively lead the design, development, and delivery of training programs and curricula across individual life, disability and annuity products, processes, and claims.
You will:
Actively lead a team of learning professionals
Supervise the design, development, and delivery of training programs, curricula, and services for dedicated business partners, including technical and professional training.
Remain informed of environmental and industry trends by monitoring industry news and pertinent research reports.
Partner with Claims Leadership, including Quality Assurance, to conduct training needs analysis across business areas to provide proactive L&D solutions with a focus on addressing measurable colleague development.
Develop a highly targeted training strategy that addresses the current and projected training needs of business areas.
Use data to identify emerging patterns, summarize results, and provide recommendations for actions to address gaps, potential opportunities, and performance concerns.
Continuously assess and measure training programs to ensure efficiency and engagement
Ensure L&D team members are equipped with the appropriate skills and knowledge to be effective, consultative business partners focused on adult learning.
Partner closely with Instructional Technologists to develop digital content.