Manager, Dental Benefits and Third-Party Payer Issues

Who We Are: It all starts with purpose.

We are a purpose-driven nonprofit with a dynamic staff culture. With a meaningful purpose, motivated staff, and excellent benefits, working here will definitely have you smiling! The ADA's headquarters is located just steps from Chicago's Magnificent Mile and close to public transportation. With more than 400 colleagues, the ADA Staff are some of the most talented people in the Chicago, Washington D.C., and Maryland area.

We were named a Top Workplace by the Chicago Tribune in 2019 and 2021! Come join our team!

Job Responsibilities:

This position manages dental benefits and third-party payer activities of the ADA's Council on Dental Benefits as well as supporting public/professional volunteer committees and assisting tier 3 member service support related to the Third-Party Payer Concierge Service. These programs help educate the profession regarding third-party payer programs, monitor changing trends in the industry, maintain industry relationships to address member grievances and support member dental offices resolve issues with dental benefits payers. Education consists of developing and presenting webinars, and web content in addition to authoring articles and blogs. Industry trends are monitored by identifying data sources, analyzing trend reports and generating information packages for distribution to the Council on Dental Benefit Programs. Policy issues are analyzed through independent research and through external consultants. Support is offered to state dental association staff to understand and address member issues. This position may also assist in carrying out other projects as assigned.

Must Have:

1. BS/BA (or 9 years minimum experience in lieu of degree)
2. 5 years of experience in health care, managed care or insurance industry with at least 2 years' experience in dental benefits
3. Some experience with development and delivery of presentations including webinars
4. Excellent interpersonal, oral/written communication, analytical, organizational, multi-tasking, problem-solving, leadership and presentation development skills
5. Knowledge of managed care or understanding of issues in dental benefit plans
6. Ability to function in high stress, fast paced environment and apply critical thinking
7. A self-starter, proactive/action-oriented with a customer-first approach to listening to and solving problems for member dentists and providing quality educational materials to assist dentists with third party issues
8. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
9. Some evening work
10. Some travel

Nice to Have:

1. Association experience
2. Experience working with volunteers
3. Public speaking experience

Just a few of the benefits offered to employees:

1. Promotes Work/Life Balance
2. Hybrid Work Schedule (2-3 days from home)
3. Health insurance/ dental reimbursement plan
4. Ample Paid time off
5. 401(k)
6. Pension
7. Flexible Spending Account
8. Life insurance
9. Tuition reimbursement
10. Paid Parental Leave
11. Pet Insurance
12. Student Loan Refinance
13. 2 days off to work at a charity event of your choice

The American Dental Association is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The American Dental Association is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.