Retail Operations Manager - Redwood City

Retail Operations Manager - Redwood City

Airport Home Appliance is a retailer of premium and standard appliances. We are rewarding and customer-centric.

Our work environment includes:

• Casual work attire
• Modern office setting

The Retail Operations Manager (ROM) reports to the Store Manager and is responsible for successfully operating the retail operations of the Store location. The ROM provides leadership and guidance to Sales associates to drive sales, retail operations, and a positive customer experience. The ROM participates in the hiring and training processes to support the delivery of key performance indicators (KPIs).

Key Roles and Responsibilities:

Leadership

• Model company values in all actions, communication, and decision-making
• Participate and provide input during the hiring processes for Retail Operations Leads and Associates
• Work with the Store Manager to support the training and development of the team

Operations

• Assume all responsibility and accountability for the day-to-day retail operations by effectively managing Leads and Associates
• Work with direct reports to execute visual and merchandising standards for retail operations
• Ensure all pricing, signage, and displays are accurate
• Oversee the execution of merchandising direction, customer campaigns, and sales promotions
• Regularly communicate with the Store Manager to discuss strengths, opportunities, and trends in business

Key Performance Indicators (KPIs)

• Work with the Store Manager to maintain employee retention and engagement levels at or above industry average
• Achieve retail financial performance goals, such as sales comp, units per transaction, and overall customer satisfaction score

Compliance

• Ensure the retail team operates in accordance with company policies and procedures

Customer Experience

• Consistently create a positive customer experience through the utilization of sales and customer service programs
• Escalate complex customer service issues to the Store Manager

Requirements

Skills Required:

• Financial and Business Acumen: Evaluate financial and business indicators and translate data into actionable information to drive results
• Service Focus: Emphasize creating customer loyalty by ensuring the highest value of service is provided and delivering on commitments
• Communication: Provide information required by others in a concise, direct, and unambiguous way
• Process Management: Contribute to making the company’s workflow more effective and efficient
• Drive Results: Motivate individuals to achieve goals by establishing accountabilities and clarifying performance expectations
• Team Building: Encourage group members to work together to accomplish goals
• Problem Solving & Decision Quality: Use rigorous logic and methods to solve problems with effective solutions

Education & Experience:

• 3-5 years of experience in retail management

Job Type:

Full-time

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Overtime
• Weekend availability

Work Location:

Multiple Locations

Pay:

$62,400 - $64,400 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Ability to commute/relocate:

• Redwood City, CA 94063: Reliably commute or planning to relocate before starting work (Required)