University of Colorado Anschutz Medical Campus
College of Nursing
Job Title: Front Desk Receptionist
Position Location: Belleview Point Clinic - 5001 S Parker Rd #215, Aurora, CO 80015
Position #: 00827981 - Requisition #:35047
Job Summary:
The University of Colorado, College of Nursing, is seeking a Front Desk Receptionist for a full-time (1.0 FTE), benefits-eligible position within its federally qualified community health center, Belleview Point Clinic (BVP), in Aurora, CO. This position will primarily provide phone center coverage at the community clinic but may provide coverage on an as-needed basis within other programs.
Key Responsibilities:
Front Desk Operations (60%):
- Warmly welcome and promptly check in patients and visitors.
- Accurately verify and update patient information, ensuring records are current.
- Efficiently manage incoming calls, schedule appointments, and direct inquiries to the appropriate departments or resources.
- Notify relevant staff members of patient arrivals in a timely manner.
- Process insurance verifications and obtain necessary authorizations.
- Maintain and manage patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Upload all required patient documents and records to the appropriate patient charts.
Administrative Support (20%):
- Address patient billing inquiries and efficiently process payment transactions for services provided.
- Prepare, manage, and distribute correspondence, reports, and other necessary documents.
- Collect, sort, and distribute incoming and outgoing mail.
- Customer Service:
- Provide accurate and clear information about clinic services and policies.
- Handle patient concerns and complaints with professionalism, escalating issues to appropriate personnel when necessary.
- Ensure smooth patient flow by coordinating with clinical staff and managing appointment schedules effectively.
General Duties (20%):
- Maintain a clean, organized, and welcoming reception area.
- Monitor inventory levels and request office supplies as needed.
- Support the implementation and adherence to clinic policies and procedures.
- Actively participate in team meetings and contribute to continuous improvement initiatives.
- Adhere to safety, environmental, and infection control protocols.
- Other duties as assigned.
Work Location:
Onsite - this role is expected to work onsite and is located in Aurora, Colorado.
Why Join Us:
Sheridan Health Services is a multi-site, nurse-managed federally qualified community health center, funded through the Health Resources and Services Administration Bureau of Primary Healthcare; and is a collaborative effort between the College of Nursing and the Sheridan School District. There are now 52 employees at two convenient locations to serve community health needs primarily for residents of Arapahoe, Denver, and Jefferson counties. A Youth Health Clinic is in the Sheridan School District Administration building. The Family Health Clinic is in southwest Denver on the Fort Logan campus and provides services to adults and children, 65% of whom identify at Latinx, and 42% of whom are best served in another language, with Spanish being the predominant second language. Services offered include primary care across the lifespan; prenatal and postpartum, gynecology, dentistry, pharmacy, behavioral health, and outpatient substance abuse treatment. Sheridan Health Services is a Patient-Centered Medical Home, and as such, we uphold a model of care that places the patient at the center, incorporating the values and beliefs of the patient in all decision-making. We extend the reach of the clinic through public health outreach where nursing students provide community outreach, health education, and home visitation services.
Why work for the University?
We have AMAZING benefits and offerexceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:
- Medical: Multiple plan options
- Dental: Multiple plan options
- Additional Insurance: Disability, Life, Vision
- Retirement 401(a) Plan: Employer contributes 10% of your gross pay
- Paid Time Off: Accruals over the year
- Vacation Days: 22/year (maximum accrual 352 hours)
- Sick Days: 15/year (unlimited maximum accrual)
- Holiday Days: 10/year
- Tuition Benefit: Employees have access to this benefit on all CU campuses
- ECO Pass: Reduced rate RTD Bus and light rail service
There are many additional perks & programs with the CU Advantage.
Diversity and Equity:
The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnically minoritized individuals, persons with disabilities, persons within the LGBTQ+ community and all veterans. In addition, the Anschutz Campus has also been recognized as an Age-Friendly University. The University of Colorado is committed to diversity and equality in education and employment.
Qualifications:
Minimum Qualifications:
- Two years of general clerical experience.
- College or university course work, appropriate to the work assignment, may substitute on a year for year basis for the experience
Applicants must meet minimum qualifications at the time of hire.
Conditions of Employment:
- Must be willing and able to work in normal patient care environment with some exposure to biological hazards and infectious diseases.
- Must be willing and able to pass a sex offender background check.
- Must be willing and able to work at alternate Sheridan Health Services clinic locations, such as the Family Health Clinic at 3525 W. Oxford Ave. Denver, CO 80236, and the Youth Health Clinic at 4107 S. Federal Blvd. #B, Sheridan, CO 80110, depending on coverage needs.
Preferred Qualifications:
- Experience providing support over the phone and in person to diverse groups of customers.
- Experience utilizing Microsoft Office programs.
- Experience working with public and/or private health insurance plans.
- Experience using an electronic health record system.
- Experience utilizing bilingual skills (Spanish/English) at a conversation level in a clinical setting.
Knowledge, Skills and Abilities:
- Ability to communicate effectively, both in writing and orally.
- Ability to establish and maintain effective working relationships with all employees throughout the workplace.
- Outstanding customer service skills.
- High level of attention to detail and accuracy.
- Computer competency with basic Microsoft Office programs.
- Ability to work flexible schedules with multiple service lines (adult medical, pediatrics, behavioral health, and dentistry).
- Ensure patient privacy and confidentiality within regulatory guidelines including but not limited to HIPAA and 42 CFR part2.
- Strong organizational and multitasking abilities.
- Ability to maintain a professional demeanor and positive attitude in a high-stress environment.
- Unconditional ability to maintain patient confidentiality.
- Ability to comply with established rules, policies, and procedures to meet deadlines.
- Interpersonal skills to work effectively with patients, their families, and members of the health care team.
- Demonstrated ability to advance diversity and inclusion.
How to Apply:
For full consideration, please submit the following document(s):
1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position
2. Curriculum vitae / Resume
3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address
Questions should be directed to:
Screening of Applications Begins:
Immediately and continues until position is filled.
Anticipated Pay Range:
The starting salary range (or hiring range ) for this position has been established as: $39,060.00 to $45,314.40
The above salary range (or hiring range ) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.
Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
Total Compensation Calculator:
ADA Statement:
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at
Background Check Statement:
The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
Vaccination Statement:
CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.
Application Materials Required: Cover Letter, Resume/CV, List of References Job Category: Administrative Support and Related Primary Location: Aurora Department: U0001 -- Anschutz Med Campus or Denver - 20468 - CON-DEAN ADMINISTRATION Schedule: Full-time Posting Date: Oct 9, 2024 Unposting Date: Ongoing Posting Contact Name: College of Nursing Human Resources Posting Contact Email: Position Number: 00827981