Manager, Patient Support

Job Description
This role is focused on managerial program operations and supervisory activities. Strategic planning, hands-on execution, multi-tasking, and attention to detail. Balancing simultaneous projects, managing multiple stakeholders, and establishing and maintaining relationships with both internal and external stakeholders are critical drivers to success.
CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.
CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health care clinicians. More information can be found at
Responsibilities

• Managerial Oversite of All Program Operations:
  • Oversee branch activities and ensure program operations are optimized and compliant with company Standard Operating Procedures
  • Support Leadership and HQ colleagues: Donor Department, Reproductive Lab Operations, Cryogenics, Facilities, IT, Client Services, Accounting and Finance
    • Operationally responsible for upholding the above-noted teams' daily operations, performance requirements, procedural compliance, reporting, and standard operating procedures
  • Ensures administrative data entry and reports are complete as scheduled
    • Review and approve reports, payroll data, and transportation reimbursement
• Manage direct and indirect branch program activities
  • Anonymous Donor Program, Branch Fertility Preservation (+ Donor Programs)
  • Provide backup for initial consultations, consulting with clients and physicians
  • Ensure timely turnaround time for reporting to clients and MDs
  • Ad hoc regional site support for Fertility Preservation programs
  • Reviews and approves LA Branch purchase orders and invoices
  • Acts as SME for FDA and other regulatory inspections
• Lab Collaboration
  • Collaborate with the on-site Laboratory Manager as designated by the Dir. of Reproductive Lab Operations
  • Ensure administrative operations complement the laboratory team's workflow and administrative needs
• On-site facilities
  • Ensures layout compliments logistics
  • Ensure non-technical office equipment is functioning, procure supplies, and recommend new/replacement equipment purchases
  • Maintains a safe, secure, and clean work environment (i.e., housekeeping services, building security, safety issues are addressed, and monitors and oversees access. security passcodes, and keys to facility and systems at the LA Branch
• Manage (direct reports)
  • Leadership: mentor, train new hires, guide teams
  • Ensure staff
    • is delivering accurately and timely
    • is trained
    • delivers with the utmost care and customer service
  • Monitors performance, updates/documents, and maintains administrative branch personnel records
  • Builds successful career paths and mentors teams to success
  • Facilitates the Safety Orientation Checklist
  • Manages employee new hire and release processes in collaboration with direct manager

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Qualifications

• Seven to ten years of healthcare-related work experience required. Must include a direct supervisory/management position with at least five years of experience in a management role in a healthcare setting.
• Knowledge of the reproductive healthcare field is a plus.
• Bachelor's degree required
• This role is 100% onsite in Los Altos, CA, and may require minimal travel to other CSI Reproductive Sites

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at to learn more about CooperSurgical and the benefits of becoming a member of our team.
To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $100,000 - $130,000. The actual base pay includes many factors, and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.