Group Sales Manager

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.

Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174’. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space.

Basic Function

The Group Sales Manager is responsible for generating group business from a regional market, maximization of sales, development of potential markets and sound administration of assigned responsibilities through sensible delegation and personal attention to detail.

Essential Functions

• Develop and execute strategies, tactics, targets, and sales plans.
• Achieve targets for sales growth, revenue, etc.
• Schedule and conduct sales blitz in targeted areas and call on various markets located in a regional area.
• Attend Chamber of Commerce and community events regularly.
• Book meetings, conferences, and social guest blocks from assigned areas.
• Conduct regular and routine sales calls via phone or email.
• Rework and maintain old account files and solicit new accounts.
• Respond to all correspondence from assigned areas and trace dates for reworking and follow up.
• Set-up site inspections and follow through to client expectations.
• Review contracts and work with the Director of Finance and Director of Sales and Marketing to edit, as necessary.
• Attend trade shows pertinent to assigned areas and attend meetings, seminars, and functions through membership in association.
• Maintain constant contact with meeting planners; maintain membership and contacts in hotel industry associations.
• Maintain a working relationship with various departments interacting with groups/clients.
• Develop new account leads and bookings from all lead potentials.
• Stay abreast of industry trends and make recommendations of changes to support sales and revenue of the property.
• Maintain accurate forecast and recap information.
• Perform general office duties and assist other personnel, as required.

Marginal Functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the hotel.

• High school diploma or equivalent.
• A minimum of 3 – 5 years of Group Sales Experience within the hospitality industry.
• Energetic, outgoing, and self-motivated individual with pleasant personality.
• Ability to hustle, develop and implement sales strategies.
• Intermediate experience computer, printer, and software skills, including troubleshooting.
• Basic understanding and working knowledge of Opera, Sales Force (Delphi), All Seated (Diagrams), MS Suite including SharePoint.
• Warm personality with attentive attitude.
• Build and maintain group (customer) relationships.
• Ability to manage difficult group variables, including helping to de-escalate concerns by matching complaints with appropriate action and solution to provide group with an outstanding experience.
• Must have a professional and Be the Difference attitude to work collaboratively with other team members.
• Must be able to multi-task and back up staff in all sales, marketing, and catering areas.
• Must be able to work in a high-stress, high volume, seasonal environment.
• Must be able to work various shifts, overtime, holidays, and weekends, as necessary.
• Excellent written and verbal English communication skills.
• Bi-lingual, Spanish is a plus.
• Must have excellent business writing skills, including formulating emails and responding to inquiries.
• Must present a business professional image that represents the resort and spa.
• Must have reliable transportation.
• Must have a valid driver’s license and auto insurance policy.
• Must have and maintain a cell phone for business purposes.

The compensation for this position is $70,100.00/Yr. - $76,900.00/Yr. based on qualifications and experience.