Client Data Director

Country: United States

Department: Information Management

Date: Monday, September 9, 2024

Working time: Full-time

Ref#: 20033997

Job Level: Manager without Direct Reports

Job Type: Experienced

Job Field: Information Management

Seniority Level: Mid-Senior Level

Currency: USD - United States - US

Annual Base Salary Minimum: 84,600

Annual Base Salary Maximum: 169,200

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position. Actual salaries will vary based on factors including geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities.

Description & Requirements

Role: As part of Xerox’s objective to improve Client Centricity and establish a consistent Client 360 view across our ecosystem, we are seeking a determined and passionate Client Data Director to spearhead this transformation.

Job Description:

The Client Data Director will partner with Xerox Digital eXperience (XDX) to ensure that our business has a resilient data and analytics capability in place to enable and support its global strategy. This role involves working closely with appropriate business stakeholders and executives to develop vision, strategy, goals, and objectives regarding client data governance, master data management, and the provision of actionable Client 360 insights to drive client centricity and growth.

Responsibilities:

1. Leading the Client Data Governance Council which defines the policies and standards for how data is used.
2. Lead and coordinate the provision of high-quality client data information and insight that supports the planning and execution of the complete client journey.
3. Overall business owner for all data sources and processes that impact client data.
4. Ensure policy definition and compliance in the areas of data privacy, security, and data classification.
5. Establish and manage a data management, maintenance, and governance program.
6. Arbitrate across business units and demonstrate a clear understanding of data.
7. Ensure that Xerox has a resilient data and analytics capability in place to enable its digital strategy.
8. Serve as data steward and liaison to the Corporate Data Governance team for the Client Data domain.
9. Cultivate cross-functional relationships across the business.
10. Collaborate with XDX lead to manage relationship with strategic data supplier(s).
11. Key Business Xerox Stakeholder in project milestone reviews and required Xerox signoffs.
12. Regularly review data architecture and processes in consultation with stakeholders and implement continuous improvement.
13. Champion, evangelize, and provide thought leadership on the value of leveraging data-driven information.
14. Develop and lead the global standard approach, framework, and methodologies to leverage and embed Client 360 analytics solutions across the organization.

Key Requirements:

1. Define processes and governance and lead the integration of these across Xerox.
2. Perform data management, governance reviews and data maturity assessments.
3. Assist with data architecture reviews and advise on data solutions that relate to data governance programs.
4. Establish a central design authority for governing data.
5. Coordinate strategy with other business executives.
6. Cultivate cross-functional relationships between business units.
7. Ensure data is in a clean, consistent, accurate, and actionable format.
8. Help assist data literacy across the company.
9. Demonstrate ROI through data collection, enrichment, and integration activities.
10. Champion and drive change to create a dynamic hub of expertise and insight.
11. Design, innovate and drive best in class master data management practices.
12. Effectively communicate with internal stakeholders to build confidence in the accuracy and quality of data.
13. Deliver high impact training, mentorship and change management strategies for data governance.
14. Ensure all functions of Xerox are conforming to the defined data policies and procedures.
15. Understand risk management and help identify and mitigate any potential or associated risk.

Candidate Requirements:

1. High level of literacy in all data-related concepts.
2. Ability to effectively bridge and play an interface role between the business and technical sides of the company.
3. Professional work experience in Master Data Management/Data Governance required.
4. Experienced leader in driving the adoption and optimization of a data-driven organization.
5. Strong communication and interpersonal skills.
6. Excellent analytical and problem-solving skills.
7. Strong leadership and decision-making skills.
8. Proven track record managing complex, large-scale projects.
9. Ability to adapt to a changing environment and handle multiple priorities.
10. Confidence in presenting to senior management and colleagues in non-technical language.

Location: Remote in the United States

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.