IT Support Specialist

Cadence Solutions is seeking an IT Support Specialist to join our IT team. As a Support Specialist, you will work to support our employee’s technical needs and deliver a friendly and efficient support experience. Come join us at Cadence, where we are passionate about transforming healthcare at scale.

WHAT YOU’LL DO:

• Be an IT ambassador and provide a best-in-class support experience.
• Respond to user requests for technical assistance.
• Be an evangelist for our productivity, communication, and collaboration tools and provide employees with training and tips that will maximize their use of them.
• Onboard new hires and ensure they receive their equipment, configure their laptop through zero-touch, activate their accounts, and are oriented with our systems and tools.
• Manage oversight of our support queue and ensure issues raised are responded to within optimal times.
• Inspect, analyze, and debug technical issues.
• Create and update workflow and process documentation, playbooks, and help content.

WHAT YOU’LL NEED:

• 2+ years experience in an IT support or similar role.
• Ability to thrive in a fast-paced environment.
• Love of owning problems end-to-end.
• You are customer-service driven and excel at providing the best possible user support experience.
• Extensive experience supporting MacOS, iOS, and using tools like JAMF, Kandji, and/or Mosyle.
• Administrative experience and proficiency using major SaaS productivity and collaboration applications like Google Workspace, Slack, Zoom, and Notion.
• Proficient in identity management with experience in Okta or similar.
• Thorough understanding of network protocols and services: TCP, UDP, TCP/IP, DNS.

WHAT YOU’LL GET:
Cadence recognizes the unique needs of its diverse, distributed workforce and seeks to provide an inclusive work environment for its world-class clinicians and technologists.

• Company culture all about impact, shared growth mindset, empowerment, and integrity
• An opportunity to help improve the quality of life of millions of Americans
• Competitive compensation
• Full-time fixed-term benefits, including:Medical, dental, and vision insurance,OneMedical (in-person primary care), TelaDoc (virtual primary care),TalkSpace (online mental health services) memberships
• Discounted ClassPass memberships
• Accrued PTO, paid holidays, and paid sick time
• Remote equipment setup
• Expected compensation range: $50-$60 per hour
• Location: Remote