Company:
Project Resources Group
Location: Charlotte
Closing Date: 09/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Description
Claims Specialist - Charlotte
PRG is seeking new Claims Recovery Specialists in Charlotte. Join our growing third-party property and utility damage claims recovery team. Primarily B2B recovery, Ideal candidates are driven, organized, and excel in negotiations. Skills and experience in collections and/or insurance adjusting are transferable. Competitive salary and commission await.
Why PRG?
• Competitive compensation
$75,000- $100,000 annually (base pay of $19.00 - $23.00/hour plus the potential to earn substantial commissions up to $4,000 - $9,000 monthly based on performance).
• Collaborative and supportive team
Collaborate with a friendly and encouraging team and benefit from healthy competition to stay motivated.
• B2B recovery
This is a B2B recovery role. Very rarely will you speak to consumers.
• Hybrid work/home schedule
Work in the office full-time or choose to work in the office 3 days per week, and home 2 days per week.
Essential Functions
• Resolve and negotiate claims recovery of repair and replacement costs on third-party cable/fiber and utility tort damages across multiple state lines, via phone, email, and letters.
• Work directly with liable parties' insurance providers to defend and negotiate claims settlements.
• Collaborate with claims departments and management of liable parties, from small businesses to large corporations to municipalities.
• Learn, understand, and be able to utilize state dig laws and statutes, 811 excavator requirements, NESC standards, CGA guidelines, etc.
• Develop a professional working relationship with damaging parties, on-site field investigators, management, and other personnel.
• Conduct 40-50 inbound/outbound calls daily, approximately 2-2.5 hours of total talk time throughout the day.
• Enter notes and documentation throughout the recovery process into the company's proprietary Claims Database Tool.
• Use a calendar and diary system to coordinate handling claims to be worked twice weekly.
• Follow advanced claim handling procedures as detailed by the OPD Claims Manager.
• Use photographs, narratives, job costs, site sketches, locate tickets, and other components on-site field investigators provide to visualize and understand the damage scene to defend liability accurately.
• Participate in weekly department meetings to discuss individual and team recovery tactics, strategies, and goals.
• Maintain a working knowledge of the entire PRG claims recovery process.
Experience/Skills:
• Proficient in MS Word, Outlook, and Excel.
• Computer savvy.
• Exceptional writing and communication skills, with a heavy focus on phone and email.
• Knowledge of construction, cable industry, and/or utility locate industry is helpful.
• Knowledge of B2B construction, claims, recovery or insurance claims negotiation and settlement process preferred.
• 3-5 years of claims, recovery, and/or insurance industry experience is ideal.
• College experience preferred.
• Must have high school diploma.
• Spanish speaking is a plus.
PRG offers the following:
• $75,000- $100,000 annually (base pay of $19.00 - $23.00/hour plus the potential to earn substantial commissions up to $4,000 - $9,000 monthly based on performance).
• Additional monthly team bonus opportunities.
• Dedicated new-hire training to maximize early success.
• Robust benefits plan, including:
Project Resources Group is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Claims Specialist - Charlotte
PRG is seeking new Claims Recovery Specialists in Charlotte. Join our growing third-party property and utility damage claims recovery team. Primarily B2B recovery, Ideal candidates are driven, organized, and excel in negotiations. Skills and experience in collections and/or insurance adjusting are transferable. Competitive salary and commission await.
Why PRG?
• Competitive compensation
$75,000- $100,000 annually (base pay of $19.00 - $23.00/hour plus the potential to earn substantial commissions up to $4,000 - $9,000 monthly based on performance).
• Collaborative and supportive team
Collaborate with a friendly and encouraging team and benefit from healthy competition to stay motivated.
• B2B recovery
This is a B2B recovery role. Very rarely will you speak to consumers.
• Hybrid work/home schedule
Work in the office full-time or choose to work in the office 3 days per week, and home 2 days per week.
Essential Functions
• Resolve and negotiate claims recovery of repair and replacement costs on third-party cable/fiber and utility tort damages across multiple state lines, via phone, email, and letters.
• Work directly with liable parties' insurance providers to defend and negotiate claims settlements.
• Collaborate with claims departments and management of liable parties, from small businesses to large corporations to municipalities.
• Learn, understand, and be able to utilize state dig laws and statutes, 811 excavator requirements, NESC standards, CGA guidelines, etc.
• Develop a professional working relationship with damaging parties, on-site field investigators, management, and other personnel.
• Conduct 40-50 inbound/outbound calls daily, approximately 2-2.5 hours of total talk time throughout the day.
• Enter notes and documentation throughout the recovery process into the company's proprietary Claims Database Tool.
• Use a calendar and diary system to coordinate handling claims to be worked twice weekly.
• Follow advanced claim handling procedures as detailed by the OPD Claims Manager.
• Use photographs, narratives, job costs, site sketches, locate tickets, and other components on-site field investigators provide to visualize and understand the damage scene to defend liability accurately.
• Participate in weekly department meetings to discuss individual and team recovery tactics, strategies, and goals.
• Maintain a working knowledge of the entire PRG claims recovery process.
Experience/Skills:
• Proficient in MS Word, Outlook, and Excel.
• Computer savvy.
• Exceptional writing and communication skills, with a heavy focus on phone and email.
• Knowledge of construction, cable industry, and/or utility locate industry is helpful.
• Knowledge of B2B construction, claims, recovery or insurance claims negotiation and settlement process preferred.
• 3-5 years of claims, recovery, and/or insurance industry experience is ideal.
• College experience preferred.
• Must have high school diploma.
• Spanish speaking is a plus.
PRG offers the following:
• $75,000- $100,000 annually (base pay of $19.00 - $23.00/hour plus the potential to earn substantial commissions up to $4,000 - $9,000 monthly based on performance).
• Additional monthly team bonus opportunities.
• Dedicated new-hire training to maximize early success.
• Robust benefits plan, including:
- Health (medical, dental & vision)
- Company-paid Short-term Disability coverage after one year of service
- 401(k) Plan eligibility immediately with a company match after one year of service
- Voluntary Supplemental Life Insurance option
- Wellness programs
- Paid time off, holiday pay, and a floating holiday to enjoy time with your friends and family
Project Resources Group is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
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Project Resources Group