Technical Support Engineer

(Full Time) Technical Support Engineer at InfluxData (United States)

Technical Support Engineer

InfluxData United States

Date Posted: 10 Mar, 2023

Work Location: San Francisco, United States

Salary Offered: $90,000 — $130,000 yearly

Job Type: Full Time

Experience Required: 3+ years

Remote Work: Yes

InfluxData is the creator of InfluxDB, the leading time series platform. We empower developers and organizations, such as Cisco, IBM, Siemens, and Tesla, to build real-time applications for IoT, analytics, and cloud native services. Our technology is purpose-built to handle the massive volumes of time-stamped data produced by sensors, applications and computer infrastructure. InfluxData is headquartered in San Francisco, with a workforce distributed throughout the U.S., Canada, and across Europe.

When something is broken, do you want to figure out why? Join our growing support team to level up on cutting-edge technology, Golang, SaaS operations, and to collaborate with our wide range of customers and partners.

As a Support Engineer, you'll respond to support questions from our range of customers, collaborate with the developers and product teams on characterizing, reproducing, and fixing issues, host webinars, and work with our open-source community on GitHub and elsewhere. You will be a key part of our 24/7 support presence by partnering with our on-prem customers and SaaS users.

What you'll be doing

• Demonstrate ownership, follow-through with customers and drive issues to resolution
• Reproduce customer issues and test new product functionality
• Partner with customers to achieve their desired goals by illustrating best practices
• Adhere to contractual SLAs for responsiveness
• Update and extend documentation
• Participate in on-call rotation for the SaaS product with rest of the team
• Enhance our InfluxDB Cloud offering using automation and monitoring tools
• Develop solutions using SQL, Python, and Golang
• Communicate recurring issues, challenges, and roadblocks with fellow team members and products

What you bring to the table

• Experience in a customer-facing position
• Excellent written and verbal English communication skills
• Empathy for people facing technical challenges
• 5+ years of technical work experience: support, development, engineering, etc.
• Profound knowledge in database concepts, automation, monitoring, templating, APIs, and Linux based CLIs
• Knowledge of Networking and HTTP(S)
• Expertise in at least one of the following: SQL, Python+NumPy/SciPy, R, Matlab, Haskell
• Proficiency integrating with AWS, Azure, GCP, and their associated Kubernetes environments.
• Exposure to AWS Lambda (or equivalent), RDS, S3 (or equivalent)
• Advanced data manipulation skillset in Parquet, JSON, and CSV formats
• Familiarity with system monitoring tools and practices (Nagios, Zabbix, Zenoss, Sensu, etc.)
• Git or other version control systems experience

Bonus Points

• Software development experience, particularly Golang, Rust or Apache Arrow
• Fluency with queuing (Kafka, Rabbit MQ, MQ Series, etc.)
• Competence in working with time-series data tools
• Professional Services or Training experience
• Multi-lingual

Pay Transparency at InfluxData

InfluxData takes a market-based approach to pay, and pay may vary depending on your location. The offered starting salary will be determined based on the candidate’s job-related skills, experience, qualifications, work location, and market conditions.

In addition to a competitive base salary, InfluxData offers comprehensive and inclusive employee benefits including medical, dental, vision, and mental health benefits, a 401(k) plan, flexible paid time off, home office or co-working reimbursements, and participation in InfluxData’s equity program (where applicable).

We offer fantastic benefits for full time employees; in the US these include:

• Medical/ dental/vision insurance with 100% coverage for employees and dependents
• Company contribution to your FSA
• Flexible Time Off - take the time you need
• Life Insurance, short and long term disability insurance
• 401k
• Wellness programs
• ....and more perks!

Our Core Values

• We value each other
• We get stuff done
• We believe humility drives learning
• We embrace failure
• We are committed to open source

InfluxData is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.