Must be 21 years of age or older.
Required: Must upload a copy of High School diploma, High School transcript, or G.E.D.
POSITION TITLE: Computer Field Technician I
LOCATION: Technology Department
DATE POSTED: 10/18/2024
JOB NUMBER: CL077-25-10
HOURS/DAYS: 8.0/260 (Prorated for the 2024-2025 school year)
BENEFITS: Non Rep-Technology (260 Day) Benefit Sheet
Sunnyside School District
JOB DESCRIPTION
JOB TITLE: Computer Field Technician I
REPORTS TO: IT Coordinator
UNIT CLASSIFICATION: Non-Represented
PRIMARY PURPOSE:
The Computer Field Technician I is responsible for maintaining District owned laptops, desktops, tablets, and phones. The Computer technician is responsible for installing hardware and guiding users through the process of installing software when necessary. The computer field technician will split time acting as a dispatcher on the district's IT HelpDesk line, remotely addressing IT related issues and traveling to buildings to fix problems as necessary.
ESSENTIAL FUNCTIONS*:
- Set up, install, troubleshoot and maintain district computer systems, printers and other peripherals and related software.
- Provide support to staff via HelpDesk management system or on the phone.
- Assist in maintaining network hardware.
- Provide basic training on the care and operation of district computer equipment as needed.
- Perform basic administration tasks on user accounts i.e. password resets.
- Ensure network integrity and security.
- Provide support to the IT department by being able to backup/restore files on the network, shutdown or reboot serves as needed.
- Other duties as assigned by the IT Coordinator or Director of IT.
- May serve on district-level committees.
WORKING RELATIONSHIPS:
Reports to IT Coordinator. Interacts regularly with various administrators, support staff, and other district employees. Contacts with individuals outside of the district include frequent contact with various vendors of computer and telephone equipment and software
WORKING CONDITIONS:
The daily work is performed in an office setting and at various sites within the district. The job incumbent is often required to: sit for prolonged periods; lift or carry heavy objects (up to 60 pounds); be exposed to computer display terminals for prolonged periods; and deal with distraught, angry or hostile individuals. The incumbent is sometimes required to: attend evening meetings or activities; stand for prolonged periods; meet externally imposed and inflexible deadlines; and work long hours beyond normal work day.
QUALIFICATIONS:
Successful job incumbents will demonstrate a level of the knowledge, skills, and abilities as listed below:
Education and Experience
High School diploma required.
Associates degree in a related technical field or equivalent training and or experience
preferred.
Experience working in an academic institution preferred.
A+ Certification or equivalent training
Required Knowledge, Skills and Abilities
Demonstrated knowledge of desktop system hardware and software.
Demonstrated knowledge of layer one troubleshooting skills for desktop hardware and
peripheral equipment.
Ability to learn new systems and technology.
Basic knowledge of principles and practices of wired and wireless networks.
Willingness to research and adopt more efficient ways to perform duties while maintaining
current technology skills.
Working knowledge of Google Apps.
Extensive knowledge of OS X and iOS.
Operate in coordination with colleagues.
Promote a positive image of the District and IT Department at all times.
Licenses/Special Requirements
Valid Washington State Driver's license is required for travel between district sites.
Social Security Card.
WSP/FBI fingerprint/background clearance.
FAIR LABOR STANDARDS ACT:
EVALUATION: IT Coordinator
* The list of essential functions in this job description is not exhaustive and may be supplemented as necessary by determination of an appropriate administrator and Human Resources.
Approved by:
Appropriate Administrator (date) Human Resources (date)
Last Revision: December 1, 2022