Guesthouse Hospitality Support Associate

Job Description
RH is seeking a Guesthouse Hospitality Support Associate to join our team in providing world-class service to guests while taking great care of our equipment and facilities. RH at its core is about taste, and we believe the idea of scaling taste is large and far-reaching.
The RH brand attracts the best designers, artisans, manufacturers, and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services, and spaces that elevates and establishes the RH brand as a global thought leader, taste, and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
RH is seeking a Guesthouse Hospitality Support Associate to join our team in providing world-class service to guests while taking great care of our equipment and facilities.
YOUR RESPONSIBILITIES

• Live Our Vision, Values and Beliefs every day
• Provide direct service and first-class hospitality to all guests
• Shaking & crafting cocktails from our curated selection
• Provide perfectly poured latte art, tea, alcoholic, and non-alcoholic beverages
• Producing cocktail batches
• Responsible for the daily setup and breakdown of the service area
• Answer calls & guest requests for in-room service and enter orders in the POS accurately
• Run food and beverages to tables, guest rooms and rooftop deck while interacting with guests to ensure they feel welcomed
• "Full hands" on trips to and from the kitchen
• Explaining to guests food and beverage items listed on the menu, including ingredients and methods of preparation
• Ensure the common areas, dining area and overall environment are presentable throughout the course of the day
• Answer guest questions with regards to the property, and connect guests with appropriate RH associates to assist with other services
• Tasks incidental to the Support Associate's primary responsibilities include: running food to guest tables as needed, producing cocktail batches, syrup and coffee production, service bar setup/breakdown, maintaining a clean station, coordinating with the team to multitask quickly, restocking product, glassware, china, and syrups, cleaning and sanitizing the bar area - including equipment, maintaining beverage storage and polishing glassware

OUR REQUIREMENTS

• 2+ years experience in the service industry is preferred
• Proper alcohol and food certifications specific to State Laws
• Must be of legal age per state law to serve alcohol
• Willingness to work a flexible schedule, including weekends and holidays
• Experience with Micros or a similar POS system

PHYSICAL REQUIREMENTS

• Must be able to lift up to 50 pounds
• Must be able to work standing and walking for extended periods of time
• This position requires working indoor and outdoor, in various climates

About Us
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.