Position - Network Data
Location – Jacksonville, FL
- Minimum 7-8 years’ experience in Customer Service, Project Management and/or Telco services.
- Strong experience in LAN/WAN, SDWAN, WLAN.
- Must Cisco certifications.
Role is working at the customers Data Center on a 24x7x365 shift schedule:
Good IP networking fundamentals and experience in the application of IP protocols; working knowledge of OSPF, EIGRP and BGP and application of these protocols in large, distributed Networks; Troubleshoot enterprise routing with BGP, OSP and QoS. Manage and troubleshoot switch network using knowledge and experience with Cisco products; DC configured on Cisco routers and NEXUS switches; troubleshoot enterprise WLAN infrastructure such as Access Points from Cisco as well as the management platform WLAN Controllers; good understanding of 4G/5G WAN routers.
Comprehensive network analysis fundamentals and robust troubleshooting skills. Four or more years of experience in a similar environment plus Cisco certifications. Good communications and documentation skills.
Key Responsibilities
To adhere to quality standards, regulatory requirements and company policies. To ensure positive customer experience through timely resolution of managed network incidents. to independently resolve tickets and ensure that the agreed SLA's are met or exceeded.
Skills and Qualifications
Bachelor's degree or equivalent required.
ITIL Foundation Certification
Minimum 7-8 years’ experience in Customer Service, Project Management and/or Telco services
Strong organizational, presentation, and problem-solving skills
Demonstrated experience with verbal and written communication
Business and financial acumen
Ability to communicate with multiple levels of leadership
Demonstrated computer skills with ability to effectively use both Microsoft and Google suites of products.