Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.
EQ US is a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ offers a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services. Affiliates include, D.F. King and Co., Inc., Astrella Private Company Solutions, Inc., and Donlin, Recano & Company, Inc. Learn more at:
EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.
***This is a temporary role expected to last 6-12 months and will be hybrid, based out of our Mendota Heights, MN office
The Securities Services Senior position for Transaction Processing is a multi-functional position fluctuating between processing of shareholder transactions - On Iris and Sirius/writing Transaction Deficiency letters/cross training in all positions within the Transaction Services teams. The nature of inquires received range from simple to complex and pertain to assisting shareowners and other requestors with account related instructions and information to complete various transactions.
Core Duties/Responsibilities
Provides processing and letter writing support for various shareholder transactions.
- Ability to effectively, efficiently, and professionally communicate to our customers in writing.
- Responds to inquiries in a timely, efficient, and professional manner.
- Provides assistance to shareowners and other requestors by acknowledging and answering inquiries, addressing issues, and providing resolution within established standards. Typical inquires received include, but are not limited to:
- Transfer requests and requirements
- Dividend payments
- Reinvestments
- Address changes
- Account information
- Tax inquiries
- Deficiency letters detailing why a transaction is not able to be processed
- Performs research as needed to resolve problems and inquiries
- Documents notes and ensures key data is accurately captured
- Consistently adheres to quality standards, productivity standards, adherence standards, and Risk and Compliance requirements.
- Complies with all Company policies, including but not limited to, attendance, attire, and data security.
Skills, Capabilities and Attributes
- The successful candidate will demonstrate the following experience, skills and behaviors:
- Strong communication & problem solving skills
- Financial services and/or transfer agent operations experience preferred
- Ability to comprehend moderate to complex operational processes and their interrelationship
- Ability to work independently and multi-task
- Must be able to demonstrate exceptional customer service and display professionalism
- Team player with strong interpersonal skills and adaptability
- Self-starter with ability to follow client request through resolution
- Strong attention to detail and accuracy skills
- Organization, time-management, and prioritization skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Knowledge of Microsoft Office Suite
Education Requirements
- High school Diploma or equivalent GED.
Experience requirements
- 18+ months of experience in one or a combination of the following: customer service, operations, financial services, accounting, business processing, analytical, financial, clerical, or call center.
Compensation
$20.00 per hour
We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks