Senior Housing Services Supportive Specialist

The Senior Housing Supportive Services Specialist will coordinate Housing Opportunities for People with AIDS (HOPWA) funded subsidy programs for AFC’s Supportive Housing Programs (SHP). The person in this role will also interface with the Chicago Continuum of Care (CoC) and Coordinated Entry System (CES). This position serves as AFC’s liaison to housing program sub-contracted partner agencies that provide direct services for chronically medically ill, chronically homeless, and low-income individuals and families. This position provides guidance and direction to partner agency direct service staff and supervisors about the implementation of the housing program policies and procedures and has shared responsibility for the overall quality of services provided.

The salary range for this position is $50,000 to $52,000 annually.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. Program Coordination
   1. Provide support to case managers and supervisors at various funded partner agencies to provide high quality services.
   2. Provide oversight and direction to supervisors and case managers from partner agencies in accordance with supportive housing program policies and procedures.
   3. Utilize Coordinated Entry System (CES) to track project data and receive project referrals; initiate the referral process to ensure that it is expedited to assess for eligibility, and review and approve eligibility documentation for potential program participants.
   4. Monitor utilization of support services (i.e., case management services, transportation, furnishings, dental, vision); provide information and reports on a regular basis on program outcomes, service coordination, and service delivery to AFC staff and partner agency program directors.
   5. Collaborate with SHP Director & SHP Manager to update SHP policies and procedures and to ensure alignment with current program operations and system-level changes.
   6. Serve as community point of contact and share information for all inquiries about SHP projects.
   7. Collaborate with AFC’s Senior Quality Specialist; provide ongoing technical assistance to partner agency service providers in use of case management database (i.e., Case Worthy).
   8. Serve as main point of contact for external stakeholders within the Chicagoland Homeless Services System.
   9. Lead short-term projects as needed (i.e., system-level changes to policies and procedures).
2. Quality Assurance and Data Entry
   1. Ensure accuracy and timeliness of intake data by entering intakes and exits data on all program participants in data tracking systems (i.e., Case Worthy, & HMIS, and Provide).
   2. Ensure accurate entry of intake & exit information by partner agencies for accurate reporting.
   3. Communicate with partner agency case managers and supervisors when quality issues arise.
   4. Maintain compliance with all HMIS Data Standards in accordance with HUD CoC requirements by updating referral status when clients are enrolled; complete housing move-in date and exit assessment within 7 days of discharge.
   5. Complete monthly reports for assigned programs.
   6. Participate in annual program partner site visit reviews.
   7. Support SHP Director and Manager in chart audits for Funders.
   8. In conjunction with Program Development & Senior Quality Specialist, monitor data to ensure programs are meeting quarterly and annual Data Quality Standards and the Annual Data Evaluation Standards to ensure programs are maintaining competitiveness with other city-wide CoC Funded Projects.
   9. Field participant calls and complaints as necessary.
3. Meetings and Training Facilitation
   1. Convene and facilitate System Integration Team (SIT) meetings with partner agency service providers on a monthly basis for multiple housing programs.
   2. Provide guidance or case consultation as needed to partner for the development of client-level interventions.
   3. Attend all Department & Inter-departmental meetings (i.e., Payment Processing, Public Grants Prep, SHP Team meeting, Quality Assurance Team meeting & All Housing Team).
   4. Attend and participate in systems-level meetings and workgroups (i.e., Illinois Department Continuum of Care (CoC), Coordinated Entry System (CES).
   5. On-board new partner agencies’ case managers and supervisors on Supportive Housing processes, expectations and policies and procedures.

SUPERVISORY RESPONSIBILITIES

None

EXPERIENCE AND EDUCATION

Minimum Qualifications

1. High School Diploma or Equivalent
2. 5 or more years of Human Service Experience

Preferred Qualifications

1. Bachelor’s Degree
2. 2 or more years Case Management Experience

KNOWLEDGE, SKILLS, AND ABILITIES

1. Supportive Housing
2. Homeless Populations
3. Basic Knowledge of HIV/AIDS
4. Meeting Facilitation
5. Verbal and Written Communication

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

None

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment is representative of that found in a general office environment. Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 10 pounds). Tasks may involve extended periods of time at a keyboard or workstation and on the telephone.