Why Join Hargrove & Associates, Inc.?
Hargrove & Associates, Inc. builds data exchanges for associations. You will be part of a team responsible for key metrics on a global scale. Our culture is highly collaborative and values a friendly, supportive, and innovative work environment. We offer amazing benefits, and you will enjoy coming to work with this small but mighty team. Our staff are passionate about what they do, and our cool office space is located in a premier downtown location.
What are We Looking for?
We are seeking a highly organized and detail-oriented Data Processing Specialist to join our dedicated and skilled production team. The ideal candidate will excel in building strong client relationships and providing superior customer service. This role requires the ability to work independently on projects within a collaborative team-centric environment, adhering to established step-by-step processes with precision and accuracy.
Responsibilities:
- Assist in the ongoing collection and review of client data.
- Ensure collected data meets policy standards.
- Validate data for accuracy and identify anomalies.
- Assist in the processing and posting of client data and reports.
- Oversee the data reporter support email address and phone line, providing exceptional customer service.
- Manage relationships with data reporters and clients, answering questions and assisting with data collection site navigation.
Job Characteristics:
This position is supportive in nature, requiring strong attention to detail, accuracy, and the ability to produce excellent and consistent results in a timely manner. The successful individual will thrive in a professional environment, consistently delivering high-quality work. The role is people-focused and service-oriented, where a friendly and helpful demeanor is essential. Our team works in a hybrid environment, working remotely or in the office.
Requirements:
- Minimum of 1-3 years' experience in a professional environment.
- Associate's degree or higher in a business or analytical field, preferred but not required.
- Demonstrated ability to:
- Maintain a detail-oriented approach with a high level of accuracy.
- Work comfortably in a fast-paced, deadline-driven environment.
- Follow established step-by-step processes meticulously.
- Manage multiple projects simultaneously.
- Exhibit a proactive attitude.
- Provide superior customer service with a strong focus on relationship building.
- Exercise sound judgment and reasoning abilities.
- Communicate effectively in both written and verbal forms.
- Uphold a committed duty of confidentiality.
- Proficiency with Microsoft Office tools, particularly Microsoft Excel.
Benefits:
HAI offers competitive compensation and an outstanding benefits package that includes:
- Generous health, dental, and vision insurance
- Health savings account (HSA) and company HSA contribution
- 401K contribution
- Saint Paul/Minneapolis Metro Transit Metropass
- Life and short-term disability insurance
- Occasional telework (see COVID Considerations)
- 10 vacation days during first calendar year
- 10 paid holidays
- Casual dress code
Who We Are:
Since 1985, Hargrove & Associates, Inc. specializes in collecting and managing data for manufacturers and trade associations to make better business decisions. We operate statistical exchanges for global trade associations. Industries covered include construction equipment, farm equipment, home appliances, and others. We provide state-of-the-art tools in a supportive and challenging environment.
Although we are engaged by associations, most of our day-to-day work involves contact with individuals in the member businesses. Our contact with these individuals is generally focused in soliciting data input for statistical reports, assisting with the import and entry of data, identifying and helping to resolve data quality issues, and assisting with use of our system to retrieve output. Client data and business practices are held in strict confidentiality. We use proprietary systems for input/output and use Microsoft Excel to provide additional advanced reporting tools.