SVP, Head of Primary Auto and General Liability Claims

At AIG, we are reimagining the way we help customers to manage risk. Join us as Senior Vice President, Head of Primary Auto and General Liability Claims to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims Leadership

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

Head of Primary AL/GL Claims

The Head of Primary AL/GL Claims will report to the Head of Liability Claims for North America. The role will be responsible for driving claims consistency with respect to primary Auto and General Liability Claims, developing best practices, providing technical claims oversight with an emphasis on driving outcomes on the most severe losses, partnering with Underwriting on claims trends, and working with Actuarial on assessing complex, multi-line exposures. The incumbent will use their expertise to enhance the client experience, resolve claim issues for clients, and provide support to underwriting and distribution to drive and retain business.

How you will create an impact:

• Strategic leadership of the Primary AL/GL teams in North America, ensuring the appropriateness of claims payments, adequate and timely reserving, and reduction of claim costs;
• Responsible for ensuring the understanding and administration of claim policies, procedures, and practices in accordance with company policy and standards for all technical claims teams within North America, resulting in appropriate handling of claim file reserving, claims payments, legal and allocated expenses, and recoveries;
• Develop, position, market, and deliver superior claims services and capabilities in a manner that effectively leverages AIG’s strengths as a competitive differential in the marketplace;
• Use expertise to enhance the client experience, resolve claim issues for clients, and provide support to underwriting and distribution to drive and retain business;
• Drive strategic support and value by managing the cost of claims through improved claims handling processes, data usage, innovation, and technology solutions. Accountable for all KPIs, metrics, and review processes;
• Establish an effective litigation strategy in partnership with General Counsel;
• Establish strong and collaborative relationships with the GI Claims leadership team and the Underwriting and Distribution Leadership teams; create mutual understanding of overall parameters and goals to drive effective execution of business model; provide excellent customer focus that understands and meets client’s needs;
• Build and maintain strong and effective relationships with key external business partners across Casualty to ensure that service delivery meets appropriate standards and expectations; Represent AIG as the Claims lead for Liability Claims with brokers and clients during the claim issue resolution process;
• Responsible for reporting on claims intelligence and analytics and sharing relevant insights with the Casualty Claims leadership teams. Report back to the GI Claims Leadership Team on large losses and coverage disputes;
• Apprise Claims and Underwriting leadership teams of changes and trends in the legal, regulatory, and claims environment; evaluate any impact to AIG;
• Partner with Underwriting, Actuarial, Marketing, and Shared Services stakeholders on relevant projects, quarterly and annual profitability, and reserving reviews;
• Develop tools and strategies, in collaboration with HR, to attract and retain top industry talent and develop high performing teams;
• Drive a culture that promotes collaboration, diversity and inclusion.

What you'll need to succeed:

The candidate should demonstrate a passion for breaking new ground to lead change. The successful candidate will possess proven experience in scaling a multi-channel complex organization and a demonstrated ability to both lead and build the capabilities of a driven, bright, diverse team. In addition, she/he will have a proven track record as an exceptionally effective change agent. The candidate will possess a strong business and process mindset and change leadership skills to unify teams around common goals and drive change.

Additional requirements include:

• 10 years claims leadership experience, including oversight of multiple products and geographies.
• Strong commercial mindset with a proven track record of making sound judgments backed by strong analytical skills and business acumen;
• Demonstrated technical claims expert with strong analytical and quantitative skills.
• Self-directed with ability to manage and motivate others. Proven ability of building high performing teams;
• Demonstrated ability to create and implement strategy, manage vision and purpose, and develop organizational capability resulting in achievement of results;
• Skilled leader of change; versatile, client focused, results oriented. Experience of driving transformation with successful outcomes and effective change management.
• Strong problem solving and conflict resolution skills;
• Use of analytics, data, science, and technology to advance ways of working.

Ready to make a bigger impact? We look forward to reviewing your application.

For positions based in Jersey City, NJ, the base salary range is $200,000-$255,000 and the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we are proud to offer a range of competitive benefits, a summary of which can be viewed here: AIG Benefits Overview.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to .

Functional Area:

CL - Claims

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Claims, Inc.