Call Center Representative

Call Center Representative
Department: XTalk Prep
Employment Type: Full Time
Location: Atlanta
Compensation: $33,000 - $46,000 / year
Description
Job Description: As a Call Center Representative at XTalk Prep, you will be the first point of contact for our clients, providing excellent customer service and resolving inquiries in a professional and efficient manner. You will handle both inbound and outbound calls, addressing customer needs and offering solutions to ensure satisfaction.
Key Responsibilities
Duties and Responsibilities:

• Answer inbound customer calls and provide assistance with inquiries, service information, or issue resolution.
• Make outbound calls to follow up with clients and provide additional information or solutions as necessary.
• Document all customer interactions in the company's database to ensure accurate records are maintained.
• Handle customer complaints and escalate issues to the appropriate department when needed.
• Provide clear and accurate information about XTalk Prep's services and offerings.
• Meet individual and team performance targets, including call resolution time and customer satisfaction.
• Collaborate with team members to improve processes and ensure consistent service delivery.

Skills, Knowledge and Expertise
Required Skills & Abilities:

• High school diploma or equivalent; additional education or customer service training is a plus.
• Prior experience in a call center or customer service role preferred.
• Strong verbal communication skills with the ability to engage and assist customers effectively.
• Problem-solving skills and the ability to think quickly in fast-paced situations.
• Familiarity with CRM software or call center systems is beneficial.
• Ability to multitask and manage time effectively while meeting performance goals.
• Positive attitude and a commitment to providing outstanding customer service.

Benefits
Benefits:

• 401(k) plan with employer matching.
• Accidental Death & Dismemberment (AD&D) insurance.
• Dental insurance coverage.
• Disability insurance for financial protection.
• Bonus opportunities for high performance.
• Opportunities for career growth and professional development.
• A supportive, team-oriented work environment.