General Manager

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

As the General Manager of an industrial property or portfolio, your role is to coordinate all aspects of property management. This includes developing effective relationships with JLL clients and tenants, supervising staff, managing property maintenance, overseeing capital improvements, and handling financial reporting and record-keeping. By effectively managing operations, financials, and relationships, you contribute to maximizing property value, delivering exceptional service, and driving success for clients, tenants, and the company.

The Industrial GM role is based on-site. *Local market requirements may vary.

WHAT YOU’LL BE DOING

Property Management:

1. Coordinating tenant move-ins, including preparing commencement letters and managing lease administration.
2. Acting as a liaison between tenants and construction management, participate in punch list walk-throughs, and coordinate finish selections.
3. Providing prompt response to tenant needs, seek tenant feedback to improve service, and address requests for assistance.
4. Ensuring high tenant satisfaction, maintaining property appearance, managing operating expenses and capital expenditures, and monitoring overall financial health of the properties.
5. Identifying additional revenue opportunities by leveraging JLL's value-added products and services.
6. Forecasting and preparing budgets, tracking budget variances, and managing the smooth recovery process.
7. Evaluating service contract requirements annually and overseeing property maintenance contracts.
8. Coordinating repairs, maintenance, and site inspections.
9. Approving accounts payable invoices and managing the collection of accounts receivables.
10. Preparing annual budgets, generating monthly variance reports, and maintaining accurate lease data for reporting purposes.
11. Coordinating operating expense reconciliations with accounting and ensuring compliance with lease provisions.

Employee Management:

1. Providing visionary leadership, inspire respect and trust, and mobilize others to fulfill the vision.
2. Developing and enhancing the skills and abilities of team members through appropriate training and support.
3. Managing the onboarding process for new employees.
4. Conducting regular staff meetings and one-on-one meetings to ensure effective communication and performance management.
5. Implementing HR initiatives such as talent review, year-end planning, and performance management.

WHAT YOU BRING TO THE TABLE

Education and/or Experience:

1. Bachelor's degree (B.A.) from a four-year college or university.
2. 10-15 years of commercial real estate supervisory experience.
3. Must have a current Real Estate sales license or obtain a license within six months of employment.

Computer Skills:

1. Proficiency in Microsoft Office, including Excel, Outlook, and other Client-based real estate systems.
2. Familiarity with Yardi Property Management System and other industry-specific software.

Additional Competencies:

1. Change Management: Ability to develop implementation plans, communicate changes effectively, build commitment, overcome resistance, and monitor transition and results.
2. Delegation: Skill in assigning work, matching responsibilities with individuals, providing authority for independent work, setting expectations, and monitoring delegated activities.
3. Leadership: Confidence in self and others, motivation of team members, effective influence, acceptance of feedback, and appropriate recognition.
4. Managing People: Inclusion of staff in planning and decision-making, responsibility for subordinates' activities, availability to staff, regular performance feedback, skill development, and fostering a quality focus.
5. Quality Management: Commitment to improving and promoting quality, demonstrated accuracy and thoroughness.
6. Business Acumen: Understanding of business implications, profitability orientation, knowledge of the market and competition, and alignment of work with strategic goals.
7. Cost Consciousness: Ability to work within budgets, implement cost-saving measures, contribute to profits and revenue, and conserve organizational resources.
8. Strategic Thinking: Development of organizational strategies, awareness of strengths and weaknesses, analysis of the market and competition, identification of external threats and opportunities, and adaptation to changing conditions.
9. Motivation: Setting and achieving challenging goals, persistence, measurement against standards of excellence, taking calculated risks, and seeking improvement.
10. Planning/Organizing: Prioritization and efficient use of time, resource planning, goal setting, organization of tasks and people, and development of action plans.
11. Adaptability: Ability to adapt to changes in the work environment, manage competing demands, change approach as needed, and deal with unexpected events.
12. Initiative: Readiness to volunteer and take on additional responsibilities, self-development, independent action and calculated risk-taking, and seeking and utilizing opportunities.

Certificates, Licenses, Registrations:

1. Real Estate License is required within six (6) months of employment with JLL.

WHAT’S IN IT FOR YOU

1. Join an industry leader and shape the future of commercial real estate.
2. Deep investment in cutting-edge technology to power your work.
3. Comprehensive and competitive benefits plan.
4. A supportive, caring, and diverse work environment designed for your growth and well-being.
5. A platform to make a meaningful impact on the community and the environment through our sustainability initiatives.

Location:

On-site – Orlando, FL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!