Title : Desktop Support Technician
Location :Baltimore Client(onsite)
Rate: $23/hr. on W2 (No Benefits)
Responsibilities :-
• Image and configure laptops and desktops for distribution to onsite, remote users and special projects.
• Provide hardware, software, network problem diagnosis / resolution via telephone, email, chat or remote support for customer's end users
• Route problems to internal 2nd and 3rd level IT support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• dminister and provide User account provisioning.
• Use the ticketing system to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, reseClienth, isolation, resolution,
nd follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs