DATA CONTROL UNIT SUPERVISOR

Company Description
Job Description
APPLICANTS MUST BE PERMANENT IN THE PRINCIPLE ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE
The Revenue Office is a major component of IREA. It is responsible for the recovery of public assistance benefits paid to current and former participants. The divisions and programs within the Revenue Office seek recovery of outstanding debts owed by participants, New York City employees and from those who received settlements resulting from personal injury lawsuits. The Office also monitors and processes participant budget changes as a result of computer matches where new financial information is uncovered or from referrals from other program areas requiring budgeting action on cases.
Within the Office of Liens & Trusts, the Division of Liens & Recovery (L&R) is responsible for filing liens and negotiating payments on settlements of third-party injury lawsuits and real property liens on primary residences of recipients to obtain reimbursement of Medicaid or Cash Assistance. The unit also processes all inquiries coming into the unit and calculates and asserts Medicaid liens on behalf of the agency.
Liens & Recovery (L&R) is recruiting for (1) one Principal Administrative Associate III to function as a Data Control Unit Supervisor, who will:
-Perform final review and signs off on cases prepared by the Medicaid (MA) Settlement staff. Ensure that benefit payment records in the MAESTRO and City/State databases are accurately calculated, that claims are solely processed for injury-related Medicaid expenses paid for by NYC, and that all claim forms and necessary documents are correct and complete in the record
-Audit workspace/queue of cases processed by Medicaid Settlement Unit staff by randomly selecting a set percentage of each Case Reviewer's completed cases. Review case files and data entries in MAESTRO and other databases to ensure accuracy and adherence to agency standards and provides feedback to improve staff efficiency and effectiveness. Contact the appropriate parties for corrections to information as necessary.
-Maintain and manage relationships with internal and external partners such as the Office of legal Affairs, the Office of Court Administration and the NYC law Departments Review.
-Approve monthly statistical reports and field audit reports to ensure that field time is used appropriately, recorded accurately and that program objectives and projections are being met.
-Supervise and provide oversight to staff. Conduct group and 1:1 meetings with staff to discuss policy/procedural changes/updates, staff performance, work activities and
progress, etc.
-Monitor time and leave. Appraise and evaluate job performance. Recommend and provide opportunities for training as needed. Implement and monitor performance improvement plans and/or corrective action plans as needed and ensure adequate coverage for the unit.
-Monitor workspace/queue of Data Control Group as well as the public facing mailbox to ensure Data Control Supervisor is correctly routing cases and forward cases through the database to appropriate personnel for action. Provide coverage for Data Control Group in the supervisor's absence.
-Research and compose bi-weekly reports for management on current case assignment statistics by querying the database to determine the overall statistics for total cases, cases pending processing versus the final requests from the entire unit, sub-unit, and individual case worker.
-Assist in the oversight of the Medicaid Settlement Unit or Data Control overtime projects. Review sign in sheets, supervise staff during overtime hours, assign work, answer questions, and review completed assignments.
-Respond to calls from clients, outside agencies, lawyers, judges and insurance companies regarding liens associated with their clients. Review all case lien information and provide a written or verbal response to the requestor in a timely fashion.
-Troubleshoot inquiries with missing/incorrect information by contacting requestor.
Work Location: 375 Pearl Street
Hours/Schedule: 9 am-5 pm
Qualifications
1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.