About Us
Founded in 2011, Fulgent has evolved into a premier, full-service genomic testing company built around a foundational technology platform.
Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike.
Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company.
Summary of Position
The Director of Biopharma Technical Services will lead the technical support, ensuring the successful implementation, maintenance, growth of pharmaceutical and biotech partnerships. This role requires a strategic thinker with strong leadership skills and a deep understanding of the pharmaceutical/ biotech industry, genomics, and proteomics.
Key Job Elements
- Lead and oversee technical support, providing guidance and support to ensure high performance.
- Propose and develop innovative technical solutions and experiments to address client challenges
- Develop and maintain strong relationships with pharmaceutical and biotech partners, ensuring their technical needs are met.
- Work closely with cross-functional teams, including R&D, engineering, project management, sales, and to ensure alignment and successful project outcomes.
- Effectively communicate complex technical concepts to clients and internal teams, ensuring clear understanding and alignment.
- Develop and implement technical support strategies to enhance partner satisfaction and product performance.
- Provide technical training and support to internal sales teams and partners.
- Prepare and present technical reports and updates to senior management.
- Collaborate with cross-functional teams, including R&D, Project Management, Quality Assurance, and Regulatory Affairs, to support partnership initiatives.
- Presents capabilities to clients and scopes out validation plans according to client specifications.
- Research new methodologies (tests and/or techniques) instrumentation, and advances in the areas of laboratory management (quality assurance, workload reporting and proficiency testing, laboratory safety, etc.).
- Provide expert guidance and support on scientific and technical matters, staying up-to-date with the latest industry trends and advancements.
- Provides technical oversight assistance to staff for training purposes and for troubleshooting/ problem solving.
- Foster a culture of innovation to stay competitive.
- Lead RFP qualification support.
- Assists with client audits.
Qualifications
Knowledge/Experience
- Ph.D. Degree in Life Sciences required.
- CRO/Pharma experience required.
- Translational/Biomarker experience is preferred.
- Deep knowledge of NGS, spatial, proteomics, and pathology.
- Minimum of 10 years of experience in technical support or a related field within the biotech/pharmaceutical industry.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Knowledge of current trends and advancements in the genomics/proteomics industry.
- Strong understanding of pharmaceutical product development and regulatory requirements.
- Ability to work collaboratively with cross-functional teams and external partners.
Supervisory Responsibilities
- Yes
Reports To
- Vice President, Business Development & Sales
Environment
Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
For California residents, please see the link below to access our CCPA Privacy Notice.
CCPA Privacy Notice for California Residents