Member Relationship Builder - Casco Bay Branch

About this Role
Under the supervision of the Membership Director, the Member Relationship Builder, builds relationships with members, volunteers and the community, supports successful membership operations, and provides helpful, friendly and professional customer service. They are responsible for ensuring the membership department conveys the mission, purpose, image and core values of the YMCA of Southern Maine.
Your responsibilities will include:

1. Inclusion - Honor the YMCA of Southern Maine's Promise Statement. Model a commitment to equity and inclusion. Create a safe environment that helps all feel welcome and respected. Promote feelings of mutual respect, acceptance, and appreciation.

1. Relationship Building - Develop positive, authentic relationships within the Y that lead to greater awareness of the Y's mission and impact, growth in number of people served, as well as revenue. Greet all members and guests and provide excellent customer service on the phone and in person by providing complete and accurate information to members. Learn current and prospective member's needs and interests through appropriate questioning and listening techniques highlight how the Y can meet these needs and interests. Listen and express self effectively and with an understanding of the needs of a particular audience. Help coordinate and supports community events at the YMCA and represent the YMCA at outside community events as directed.

1. Personal Growth - Maintain a high degree of emotional maturity and interpersonal skills and is committed to personal growth and skill acquisition.

1. Operations & Safety - Demonstrate clear knowledge and understanding of YMCA of Southern Maine membership policies and procedures by accurately conveying and implementing with members. Is knowledgeable on all programs and membership events. Incorporate YMCA mission and core values in daily interactions with members. Ensure volunteers are successfully onboarded and ready to contribute to the YMCA mission. Provides training and support to membership desk staff. Provides support at major fundraising events.
2. Data Tracking & Documentation - Maintain accurate and consistent data tracking and documentation, as required. Register members into programs including completion of all paperwork, receipt of monies and data input into software system. Provide administrative support for the organization's Annual Campaign. Manage all monetary transactions accurately including: accepting payments, issuing receipts, providing change and reconciling cash drawer at completion of shift. Process all membership transactions and Financial Assistance applications effectively and accurately.
3. Other duties as required.

We're looking for someone who:

• Demonstrates strong communication skills.
• Exercises good judgment and provides excellent customer service.
• Pays attention to detail.
• Can work with frequent distractions and interruptions

Salary
Starting at $19.00 - $20.00/hour, depending on experience.
Hours; Mon - Fri 9-5:30
We invite you to join us in this amazing work - to develop your skills, to realize your potential and to discover a career that is so much more than a job.
About the YMCA
The Y is filled with passionate leaders, thinkers and doers. Whether a camp counselor, program director or fitness instructor, we all share a common goal to serve and make our community healthier, happier and stronger.
We look for people who will show up as their whole self because we value diversity and inclusion, as well as people who enjoy working on a team and with the public. If you can see yourself at the Y, please read on!
Employee Perks

• Free membership!
• Plenty of paid time off for life, vacations, staycations, and rest.
• YMCA-subsidized medical, dental, and vision, plus YMCA-funded HRA.
• Generous program discounts - including childcare and camp!
• Meaningful assistance programs like mentoring and retirement (403(b) and Y Retirement - 7% employer contribution when eligible).

A Commitment to Equity and Inclusion
We commit to inclusion in our mission and in our hiring practices by promising to make the Y open to all persons regardless of race, color, religion, sex, age, marital status, sexual orientation, gender identity or expression, national origin, disability, or financial circumstances, without discrimination.