Company:
W3Global
Location: Los Angeles
Closing Date: 29/10/2024
Salary: £150 - £200 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Los Angeles, CA
Essential Duties And Responsibilities
- Provide service to MPT members, groups, and ClientAssurance Insureds and brokers.
- Retention of solo member and group accounts.
- Conduct virtual stewardship meetings with Members and/or their management staff.
- Conduct joint stewardship meetings with key departments such as The Client Physicians Insurance Agency, Risk Management, Human Resources, and Underwriting.
- Provide and explain financial and claims data and supporting information to members, groups, administrators, and office managers.
- Explain Membership and entity coverage, exclusions, and financial obligations.
- Review and approve or decline special applications for coverage or status change requests, such as termination of membership, disability, out-of-state, coverage limits change, and cosmetic procedures.
- Underwrite and approve or decline coverage requests for certain employees, Other Related Physicians (ORP), and locum tenens.
- Maintain and update members' Special Conditions.
- Timely respond to member inquiries.
- Timely update of member or group Clients System records.
- Timely review and evaluate Coverage Update Forms (CUF) with emphasis on material changes reported by members.
- Continuously monitor OnBase workflow queues and inbox, emails, physical inboxes (for US Mail), Microsoft Teams postings, and conversations.
- Identify new business opportunities for ClientAssurance.
- Promote and recommend additional coverage programs, Client Benefits, or the improvement of existing programs.
- Use Salesforce customer relationship management system to manage new membership prospect inquiries from group administrators/office managers or physicians joining existing Client practices.
- Manage client Service Teams to coordinate service and retention of groups.
- Monitor trends in the medical professional liability marketplace, medical professional underwriting, and in the healthcare industry.
- Delegate work to and assist in the training and direction of Membership Services Coordinators (Triage).
- Recommend refinements or new programs for the client computer system.
- Be cautious and vigilant when opening emails, attachments, links, etc. on Client's computer equipment or when accessing the company system remotely.
- Complete cybersecurity training modules that are periodically distributed by Client's IT department.
- Perform other duties as assigned.
Education And/or Experience
- Bachelor's degree.
- Five years underwriting, customer relationship management, or service experience in physician medical malpractice liability coverage.
- Active agent/broker California Property and Casualty insurance license.
Other Skills And Abilities
- Knowledge of basic medical terminology.
- Excellent written and oral communication skills.
- Excellent organization and follow-up skills, with attention to detail.
- Excellent telephone and computer skills.
- Proficient in Microsoft Word, Excel, Outlook, and Teams.
- Ability to travel.
- California Driver's License and adequate insurance.
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W3Global