Embark on an exciting journey in the hospitality industry at Madison East DoubleTree, now hiring a Hotel Night Auditor! This job requires you to work overnight shifts.
** The starting wage for this position is $18.00 per hour but the final wage will be based on experience**
All shifts are overnight shifts. Our friendly and attentive Hotel Night Auditor is committed to going the extra mile to deliver high-quality service to our guests while performing nightly balancing duties, daily paperwork and shift reports related to the property's business transactions. How do I make an impact on my team?
Daily audit, balance, post and report on front desk, rooms, and food and beverage cash and credit operations ensuring accuracy of the property's financial and accounting records
Greet and interact with guests in a warm, friendly and professional manner
Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
Work in cooperation with other departments to ensure a positive guest experience
Use computer system to make reservations, check-in and check-out property guests, process payments
Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
Ensure guest and property safety by knowing all safety, security and emergency procedures
Process departmental reports
We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more.
Core Benefits:
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Paid Sick Time
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Paid time off and anniversary day off with pay
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Paid volunteer hours → Earn money for community service!
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Flexible schedules
Team Member Travel Perks:
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Worldwide hotel stays starting at forty-nine dollars per night
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Rate based on availability and property brand
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Free night stays at NCG Hospitality hotels
Professional Development:
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Dedicated training and development with opportunities for growth
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Educational and professional certification assistance
Health and Wellness:
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Health, Dental and Vision plans
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Virtual telehealth services
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Team Member Assistance Program with mental health resources
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TeleDoc confidential counseling
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Health and fitness monthly reimbursement program
Financial:
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401(k) retirement plan
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100% match on the first 3% and 50% match on the next 2% of team member contributions
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Same day pay
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Catch Of The Day Program → Earn money for helping other team members and guests!
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Everyone Sells → Earn money for bringing in business to our properties!
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Referral program for team members
What does success look like in this role?
Ability to work overnight from 11:00 p.m. until 7:00 a.m.
Ability to be flexible and available to work Monday-Fridays, Weekends and Holidays
1-year experience in hospitality as a Night Auditor or as a Guest Service Representative
Understanding of general accounting practices and ability to compile facts and figures
Strong oral and written communication and interpersonal skills
Motivated to maintain excellent customer service reputation
Strong attention to detail, organization and follow-up abilities
Reliability and honesty
Desire to contribute to a supportive and effective team
Ability to be patient and creatively problem solve
Who is NCG Hospitality®? We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!
NCG Hospitality is an Equal Opportunity Employer.