About the Role:Alert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000 residential and commercial customers.Status: Full-Time, Non-exemptDuties and Responsibilities:Notify customers of alarm and or issues with their systemsDispatch police, fire or guard service as necessaryVideo monitoringProcess inbound phone calls from customers and employeesAccurately document events for historical recordsAnswer inquiries by clarifying information; research, locate and provide informationResolve problems by researching issues; exploring answers and alternative solutionsProtect the integrity of Alert Alarm and their customers.QualificationsHigh school diploma or equivalent.Excellent communication skills, both verbal and written.Strong problem-solving abilities.Attention to detail and strong documentation skills.Familiarity with call center software and CRM systems preferred.Ability to handle high call volumes.Strong problem-solving and decision-making abilities.A commitment to maintaining the highest standards of security and customer service.Work Requirements:Onsite positionAbility to work flexible days and hours, including weekends, holidays and nightshiftShift: 6:00 am to 2:30 pm, 8:00 am to 4:30 pm and 2:00 pm to 10:30 pmTraining: 8:00 am to 4:30 pm or 2:00 pm to 10:30 pm (4-6 weeks)This job requires sitting for extended periods of time in an air-conditioned facility.This job involves using a computer for extended periods of time.Daily use of headsets to communicate with customers.Answering calls, typing, and navigating computer systems will involve repetitive movements.The Alert Alarm Benefit:Compensationstarts at $17/hourWe offer a full benefits package including health, dental and eye insurance, Short Term Disability, Life Insurance, a 401k savings plan, paid-time-off benefits, training, opportunities for growth and development, and a team that cares about you. We even offer pet insurance!