WHO WE ARE
The Flatiron Room restaurants create fun and memorable dining and drinking experiences in an elevated environment of unassuming luxury. Established in 2012, The Flatiron Room has received numerous accolades and awards, including 2022 Best Bar Group of the Year, and 2021 Best Bar in America.
We hire passionate people who have a strong desire to learn and grow. They are kind and responsible, with integrity in their daily choices, both inside and outside the restaurant. We look for candidates who are team members that value hospitality and believe in treating others as they would like to be treated themselves.
We are looking for a knowledgeable and friendly Server to join our upscale restaurant. The Ideal candidates should have a passion for hospitality, a great attitude, and strong communication skills to create memorable guest experiences.
RESPONSIBILITIES
- Provide excellent service and drink recommendations
- Take and deliver food and beverage orders accurately
- Maintain a clean and organized work area
- Engage with guests in a friendly and professional manner
- Promote, work, and act in a manner consistent with the mission of The Flatiron Room Restaurants
- Present menus to guests and answer questions about menu items, beverages, spirit selections.
- Monitor and observe guests dining experience to ensure guests are satisfied with the food and service and respond promptly and courteously to correct any problems.
- Take food or beverages orders from guests.
- Explain to guests how various menu items are prepared, describing ingredients and cooking methods.
- Inform guests of menu changes and daily specials and make recommendations
- Explain our Bottle Keep System to guests
- Prepare and present "Tasting Flight" to guests and relay facts about each bottle in flight
- Climb ladders to access bottles on higher shelves.
- Serve food or beverages to guests and prepare or serve specialty dishes at tables as required.
- Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine.
- Check guests' IDs to ensure that they meet minimum age for consumption of alcoholic beverages.
- Bring wine selections to tables with appropriate glasses and pour the wines for guests.
- Prepare checks that itemize and total meal costs and sales taxes.
- Collect payments from guests.
- Thank guests for their visit and invite them to return.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Stock service areas with supplies Prepare tables, including setting up items such as silverware and glassware.
- Fill salt, pepper, sugar, condiment, and napkin containers.
- Attend all scheduled employee meetings and offers suggestions for improvement.
- Assist fellow employees to meet guests' needs and support the operation of the restaurant.
- Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
- Must be able to read and communicate in English clearly and effectively.
- Willing to take the provided online courses for spirits and hospitality training
- Periodic liquor educational training courses
- Must demonstrate enthusiasm and commitment to guest satisfaction.
- Must be able to walk and stand for extended periods of time.
- Must possess manual ability to use the hand held TOAST Point-of-Sale
- Must be able to lift up to 50lbs and stand for long periods of time
- Point-of-sale terminals, POS software
- Credit card processing machines
- Personal computers, tablets, smart phones and/or handheld devices for access schedules and company wide communications and onboarding packets