Your Team
The Director of Operations is responsible for providing strategic leadership to the Construction and Customer Service teams to deliver up to 500 homes per year. The Director of Operations will be well versed in all facets of residential construction for single family detached and attached for sale housing. Leadership of community performance forecasting, financial strategy, and thoughtful analysis to achieve quarterly and annual business goals. The position will have a keen focus on delivering an exceptional customer experience as measured by Avid surveys from homeowners. Director of Operations will work closely with all other departments to advance new initiatives and construction innovations.
Your Key Deliverables
- Provide strategic leadership and vision to the team, communicating both short and long term goals for team member engagement. Skills to include business plan reporting and forecasting, strategic solutions to provide value, and cost saving recommendations to achieve home delivery on time and at budget. Endeavor to achieve ongoing improvement to the customer experience in their purchase of a Brookfield home or rental housing.
- Oversee the various facets of housing operations including construction sequencing, spec home program, starts, home closing dates, buyer selection cut-offs, and strategies to overcome challenges and efficiency to achieve home closings for the business plan while maintaining the highest customer experience. Work closely with Sales & Marketing and Design Studio to maximize options and Design Studio profitability and current market trends.
- Manage the field activity and construction cycle time to forecast home completions, trade allocation, and utility/land improvement coordination. Manage the team to deliver home closings per planned schedules. Oversee and be a champion for quality of home delivery, providing support and mentorship to field teams. Oversee performance and delivery of any fee build opportunities.
- Work alongside the Purchasing team in their preparation of efficient and accurate estimates and budgets for new and active communities in step with business plan reporting. Provide expertise and recommendations for trade partner selection, construction details, scopes of work, and specifications. Coordinate with Design Studio to create a best in class experience and profitability.
- Manage the Customer Service team to deliver a great experience for our home owners. Engage and lead continuous improvement in the Customer Service team through a working relationship with Avid to identify areas to improve on the Customer Experience including internal audits and employee recognition and incentive plans.
- Coordinate with the Development team to ensure forward planning processes, plans and permits are completed in quality form to achieve business plan starts. Work with development team on design and planning of new housing programs, schedules, milestone activity, including land takedowns, permit fees, utility applications, and other processes to achieve goals. Support and assist development team with any jurisdictional requirements, and overall business planning.
Must Haves
- Bachelors degree in construction management or related industry
- MBA or advanced degree desired
- 10-15 years in the field of residential development
- Experience managing teams
Your Opportunity
We are proud to offer our employees what they value most:
- Competitive compensation
- Excellent extended medical, dental and vision benefits beginning day 1
- 401(k) matching, vesting begins day 1
- Career development programs
- Charitable donation matching
- Paid Volunteer Hours
- Paid parental leave
- Family planning assistance including IVF, surrogacy and adoptions options
- Wellness and mental health resources
- Pet insurance offering
- A culture based on our values of Passion, Integrity and Community