Seasonal Customer Service Rep

Our Culture
EDP is a rapidly growing company — with deep experience in retail and commercial propane sales, operations and finance. We provide safe, reliable propane service to residential, commercial, industrial, and agricultural customers from Connecticut to California.
We service more than 200,000 customers in 19 states, with a presence in rural America as well as in major metropolitan areas. We have become a significant player in the propane industry, recognized in 2022 and 2023 as one of the Top Ten Propane Marketers by LP Gas Magazine. Since our inception in 2012, EDP has helped more than 30 owners of well-run propane businesses transition to their own “next chapter” while benefiting everyone involved.
Responsibilities:

• Serving as the first point of contact for customer inquiries, orders, and service requests via phone, email, or chat
• Providing accurate and timely information regarding propane services, pricing, delivery schedules, and account status
• Assisting customers with placing orders, scheduling deliveries, and resolving any delivery or billing issues
• Collaborating with internal teams, including sales, operations, and dispatch, to coordinate efficient propane deliveries and resolve customer concerns
• Maintaining customer records, ensuring accurate and up-to-date information is captured in the system
• Promoting and upselling additional propane products or services to customers as appropriate
• Handling customer complaints or escalations with empathy and finding satisfactory resolutions
• Building strong customer relationships and ensuring customer satisfaction through exceptional service

Requirements:

• High school diploma or general education degree (GED).
• Able to multi-task well and prioritize workload.
• Able to exercise progressive decision-making.
• Strong knowledge of Microsoft Office.
• Ability to work, and exceed, in time sensitive environment.
• Ability to work effectively in a team environment.

Pay- Starting at $21 per hour, depending on experience
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.