Medical Assistant II, Surgery, Full time (Chicago)

Major Responsibilities:

Clinical Support/Health Outcomes: Provides support in the delivery of quality clinical care

• Supports achieving AMG Clinical Integration goals by medical record preparation, i.e., assures appropriate flow sheets and charts are available at time of patient visit.
• Accurate data is obtained and documented.
• Assists the physician in maintaining registries.
• Communicates to provider any outstanding data, tests or measures required for Clinical Integration.
• Prepares for patient visit by performing chart preparation.
• Manages patient flow, including preparing rooms, patients in accordance with Advocate Medical Group (AMG) policies and procedures and rooming standards.
• Performs tests/procedures as ordered.
• Maintains test tracking log, communicating test results per policy.
• Identifies and communicates abnormal or delayed test results to provider.
• Responsible for accurate specimen collection including patient identification and labeling based on laboratory collection procedures.
• Accurately performs and maintains practice site quality control logs in accordance with standards for maintaining CLIA certification.
• Administers medications as ordered by provider including documentation.
• Communicates with pharmacies to refill medication per approved protocol.
• Anticipates the need for and completes all documentation necessary to ensure quality care including chief complaint, vital signs, immunizations/medications, history, procedures, and messages.
• Distributes patient education and discharge instructions per provider direction.
• Direct patient questions regarding education to provider.
• Assists patients in obtaining additional services ordered by the physician prior to leaving the office as part of discharge planning.
• Communicates with other providers to ensure continuity of care.
• Documents all patient communication in the medical record.

Patient Satisfaction and Service: Provides efficient, high-quality service to patients and families during appointments/visits, telephone call.

• Demonstrates respect, empathy and supports patient and family's cultural and spiritual beliefs.
• Participates in activities to evaluate and improve processes that will contribute to patient satisfaction, associate, and provider engagement. satisfaction.
• Creates and maintains an environment that is patient centered as evidenced by availability of same day appointments, future appointments and referrals made.
• Responsive to the needs and concern of patients, associates and providers and works closely to resolve issues with involved parties.
• Demonstrates a professional image in compliance with AMG policy.
• Adheres to Advocate Behaviors of Excellence.

Health Information Management (HIM) and HIPAA standards: A complete and accurate medical record will be maintained for every patient who is evaluated or treated within the medical group.

• Participates in medical record audits and indicator development
• Maintains confidentiality in all aspects of patient care and in communication in person and via the telephone.
• Assures that the medical record and all relevant diagnostic reports are available at the start of the visit.
• Obtains medical record release of information in accordance with HIPAA policy and Advocate/AMG policies and procedures.
• Disposes of papers containing patient identifiable information according to policy.
• Maintains medical record filing by scanning or re-filing of charts.
• Utilizes Advocate/AMG forms.

Risk/Safety Compliance

• Complies with established infection control, OSHA safety standards and accrediting organization regulations.
• Maintains work area in accordance with the Advocate/AMG Operating System standards.
• Participates in safety drills. Locates emergency equipment during drill as appropriate.
• Demonstrates culture of safety behaviors/techniques.
• Promotes culture of safety by identifying threats to patient, family, and associate safety.
• Reports safety events and near misses in a timely manner and completes using appropriate reporting methods.
• Assists in the implementation of corrective actions.

Funding Our Future:

• Demonstrates order completion and documentation for appropriate charge capture and risk reduction.
• Collaborates with provider and billing department to accurately code and capture charges.
• Maintains inventory par levels using standard products, AMG AOS standards.
• Understands revenue and expense management targets and is engaged in achieving same.
• Promotes a green environment by adhering to organizational guidelines for recycling and prudent utilization of resources.
• Utilizes organizational resources in a responsible/cost effective manner.

Miscellaneous

• Maintains knowledge of current standards of care.
• Participates in continuing education and other professional and growth opportunities.
• Completes annual competency review
• Other duties as assigned.

Education/Experience Required:

• High School Diploma or GED
• Graduate of a medical assistant program or at least one year of medical assistant or equivalent experience.

Knowledge, Skills & Abilities Required:

• Good communications skills. Experience using a keyboard and computers.
• Familiarity with equipment used in ambulatory care.
• Current AHA CPR certification.
• Current Medical Assistant Certification/Registration required.
• Non-certified MAs must obtain certification or registration within one year of hire with AMG approved certifying bodies.

Physical Requirements and Working Conditions:

• Ability to travel locally to multiple sites as needed.
• Ability to work in stressful conditions and difficult situations.
• Resilient and flexible in a changing environment.
• May be exposed to hazardous materials and life-threatening diseases.
• Ability to cooperate and work with others.
• Ability to make sound and timely decisions.
• Ability to work rotating shifts any day of the week.
• Ability to perform lifting/transfer activities related to patients as needed, ability to stoop/bend.
• This requirement supersedes any previous lifting requirement effective 08/01/2014. Ability to lift to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.