· Anticipates and responds to guests in a friendly and positive manner
· Responsible for providing the highest level of service
· Process check-ins and check-outs, verify billing, create reservations, and process special requests
· Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
· Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
· Understands and follows the company guest service recovery program
· Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
· Monitors room availability, follows restrictions, and all booking policies and procedures
· Drives sales and maximizes revenue by up-selling rooms and amenities
· Follows company procedures when handling cash and processing financial transactions
· Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
· Produces required volume of work by planning, organizing and prioritizing work duties
· Adheres to company general work rules, department procedures and company policies
· Attends all required department and hotel meetings
· Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
· Follows all company procedures for guest/associate incidents
· Knowledgeable of hotel emergency procedures
Education: High school diploma or GED required
Experience/Knowledge/Skills/Abilities:
- 1+ years prior guest service experience required preferably in a hospitality setting
- Excellent verbal communication skills needed
- Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
- Maintains predictable and reliable attendance
- Ability to lift, push and pull up to 25 pounds on an occasional basis
- Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods