DEPUTY DIRECTOR IT

RESPONSIBILITIES

Essential Functions

• Information Systems Operations Budget, Plans, and Policies:
• Oversee the completion of all tasks related to IT budgets, planning, and policy formulation, ensuring strict adherence to deadlines.
• Maintain readiness and adaptability to respond to changes, ensuring no essential schedules are delayed.

• Information Systems Operation:
• Ensure the integrity, security, and efficiency of USSRC’s computer network, including servers, server operating systems, and critical applications such as Point of Sale (POS) systems, Accounting systems, and Payroll/HR systems.
• Diagnose, test, and repair computer hardware and software issues promptly, ensuring minimal disruption to system users.
• Install, configure, and test network components (LAN/WAN), maintaining documentation for troubleshooting and system changes.
• Maintain the telephone system’s efficiency and ensure consistent operations across all communication channels.
• Implement access controls and procedures to safeguard the organization’s information network.
• Research and establish relationships with service providers for hardware installation, maintenance, and repair, meeting the expectations of the Director of IT.
• Stay abreast of emerging technologies, implementing solutions to enhance IS efficiency and effectiveness in alignment with the USSRC’s needs.

• Information Systems Organization and Staffing:
• Assist the Director of IT in preparing and monitoring annual budgets for assigned IT responsibilities.
• Oversee the hiring, orientation, evaluation, and discipline of IS staff, in collaboration with the Vice President for Human Resources.
• Ensure staff receive relevant training and remain compliant with all USSRC policies, departmental guidelines, and procedures.
• Manage staff schedules to optimize productivity and meet contractual obligations.
• Conduct annual employee performance appraisals and ensure timely payroll documentation.
• Foster clear and regular communication within the IS department, ensuring that all staff are informed of operational updates and corporate information.
• Assist in the development of departmental policies and procedures to maintain operational excellence.

Supervisory Responsibilities :

Level of Supervision: Direct supervision of network administrators, help desk technicians, and other IT personnel.

QUALIFICATIONS

• Bachelor’s degree in Information Technology, Computer Science, or related field required.
• Master’s degree in Information Technology, Computer Science, or related field preferred.
• Proven experience in IT management, network administration, and systems operations.
• Strong understanding of LAN/WAN, server management, and information security protocols.
• Experience in budget management, staff supervision, and strategic planning.
• Excellent problem-solving, communication, and leadership skills.

OTHER REQUIREMENTS

Physical Requirements

• Sedentary Work:
• Extended periods of sitting at a desk using computers and other office equipment for tasks such as network monitoring, report writing, and communications.
• Frequent use of hands and fingers to operate computers, keyboards, and tools.

• Light Physical Activity:
• Occasional lifting of computer hardware, servers, or equipment, typically up to 25 pounds.
• Bending, reaching, and kneeling to install, maintain, or repair computer systems and network components.
• Walking between departments to inspect IT infrastructure, assist with hardware, or supervise staff.

• Visual and Auditory Requirements:
• Visual acuity to read technical manuals, schematics, and computer screens.
• Hearing ability to communicate with staff and respond to troubleshooting issues, including those over the phone.

• Potential for On-Call Work:
• Availability for after-hours troubleshooting or emergency response, which may require flexibility in physical and mental demands during system outages or critical issues.

Eligibility Qualifications

• Must be authorized to work in the United States.

WORK ENVIRONMENT

Environmental Factors

• Office Environment:
• Standard office setting with a desk, computer, and phone for administrative duties such as budgeting, planning, and supervising staff.
• Quiet to moderate noise level, typical of an office environment, with occasional meetings, phone calls, and collaboration with team members.

• Data Center/Server Room:
• Occasional visits to server rooms or data centers where environmental controls (temperature and humidity) are tightly regulated to ensure optimal equipment performance.
• Noise from servers or other hardware may be present, requiring the ability to work in such environments for short periods.

• On-Site Technical Work:
• Movement between departments to inspect network setups, troubleshoot hardware or software issues, or supervise installation and maintenance of IT systems.
• Interaction with different teams or users for problem resolution and technical support.

• On-Call or Emergency Work:
• After-hours work may be required, especially during system outages, security breaches, or other urgent IT issues. This could involve responding to emergencies in person or remotely, depending on the issue.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)