Product Strategist - Growth

Smokeball helps law firms bill more without their clients paying more. Intriguing, right? We were founded by technology leaders with more than 20 years of experience in delivering impactful legal technology products. Our leadership continually strives to develop a company, culture, and team that share a profound love for the law and is compelled to help small law firms find success. Our mission isn’t simple, but it is straightforward: help small law firms be successful businesses so that they can better serve our communities.

What makes us special?

• Culture is sacred. As a 'Best Places to Work' winner four years in a row, we believe company culture is the single most important ingredient to our success. At the end of the day, it is all about our people.
• The best product in Legal Tech. We think deeply about the challenges small law firms face. We do not bother with simply delivering a “faster horse,” we drive innovations that truly enhance the lives and businesses of our clients. Check out our ratings on G2, Capterra, and Google.
• Industry Opportunity. The Legal Tech industry is estimated to be worth around $15bn and is growing every year. Smokeball is growing right along with it, and we like to take our people with us.

At Smokeball, we believe there is nothing more powerful than a community of people coming together to work on a product that they, and our clients, love. When it comes to working as a community, we see the value in both coming together and allowing our “Smokeballers” the flexibility that remote work offers.

All Chicago employees are in the office on Wednesdays and Thursdays. While our office is open 5 days a week, we allow you to choose what works best for you on Monday, Tuesday and Friday.

Our office is in the heart of the Loop within 10 minutes of the Metra and all “EL” trains. And, we have lots (and lots) of snacks.

This is a hybrid role with our office being in Chicago, IL.

The Role

We are seeking a highly motivated Product Strategist - Growth to join our B2B SaaS company, specializing in AI-powered software for law firms. This role will drive innovative, growth-focused product strategies from acquisition to retention. This role will focus on growth strategies, product/market fit and defining customer needs.

Key Responsibilities

• Develop the product strategy and roadmap with a focus on growth
• Identify, monitor, and analyze key product metrics and user behavior
• Define and prioritize the product roadmap with a focus on features that drive growth.
• Conduct in-depth market research to understand sizing and needs across the market
• Understand user behavior through strategic qualitative and quantitative research
• Utilize data-driven insights to identify areas of opportunity for product/market fit.
• Work with the Product Growth Manager, define and implement metrics-driven experiments and initiatives.
• Conduct analysis to uncover insights and identify areas for product improvement and market expansion.
• Champion a culture of innovation, experimentation and data-driven decision-making to accelerate product growth.

What You Bring

• 4+ years of experience in product strategy, with a focus on SaaS product market fit and growth.
• Strong product innovation skills with proficiency in market research, design thinking, data analysis and techniques to research, analyze and define product strategy.
• Proven success in researching and defining effective product strategies, across acquisition, activation, retention, and expansion.
• Proficient with product strategy and innovation tools and methodologies (e.g., Agile, Design Thinking, UCD)
• Excellent communication and collaboration skills with the ability to influence stakeholders and drive cross-functional alignment.
• Ability to thrive in a fast-paced, dynamic environment with a high degree of autonomy and initiative.
• Solid understanding of UX/UI principles and best practices to enhance product usability and user experience.
• Experience working with ChurnZero or similar CS/CX Applications.
• Experience with CRO strategies is a plus.
• Experience in project and/or change management is a plus.

Life at Smokeball

• Great Culture: Named 2024's 10th Best Place to Work in the Technology Industry nationwide!
• Work-Life Balance: 20 vacation days, 7 sick days, 3 reboot days, 10 paid holidays, birthday off, volunteer time, and more!
• Career Growth: Smokeball believes in investing in our own people and promoting from within. Our own President started at Smokeball as an Account Manager!
• Benefits: Excellent medical coverage, 401(k) match, monthly wellness stipend, generous parental leave
• Transparency: We keep employees in the loop through monthly global huddles and local standups where we discuss company goals, updates, new hire introductions, etc.
• The Office: The kitchen is stocked with breakfast items, snacks, and beverages, and we have plenty of games to help you relax (ping-pong, billiards, pinball, board games, video games). We also offer free monthly massages provided by a licensed massage therapist!
• Fun Events: In-person happy hours, virtual game nights, family-friendly events, and so much more
• Convenient Transit: We’re located in the heart of downtown Chicago, in walking distance from all major modes of transportation

The Values We Live By

Creating and fostering a great culture is just as important as providing a great product. At Smokeball, we don’t have Core Values for show, we live and breathe them every day.

• Caring is not optional
• Make it happen
• Deliver legendary service
• Innovate for the client, not the press release
• Keep listening, keep learning

These values inform every strategic decision we make and guide our behavior with every person we meet. When we are bringing new team members into the Smokeball Family, we look for compassion, drive, keen judgement, varied perspectives, and no egos.

More, more, more!

Why do we do what we do? Where did the name ‘Smokeball’ come from? How do we give back? Learn more here. * Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the qualifications! We encourage anyone who is interested to apply based on the responsibilities and requirements outlined. You may be the culture add that we are seeking! We look forward to your application. * Smokeball is an equal opportunity employer and committed to providing an open, welcoming environment for everyone.

The pay range for this role is $110,000- $120,000/year.