Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The impact you will have in this role:
Being a member of the Information Technology group as the Executive Director of Engineering - Enterprise Observability & Capacity, you will be a key strategic leader responsible for driving our organization's observability, alerting, and monitoring initiatives. You will play a meaningful role in enhancing our technology infrastructure's reliability, performance, and scalability, while ensuring detailed real-time insight into our systems and applications. This is a large organization that spans across all DTCC global locations, and the Executive Director will establish and implement a clear strategy that supports and advances DTCC’s IT strategy, business goals, and objectives. This role is instrumental in providing these services for all of IT and has responsibilities that are integral to DTCC's ability to safely maintain its critical systems. This leader must collaborate among all departments in IT; therefore, strong working relationships are required among senior leaders and technology practitioners.
Your Primary Responsibilities:
- Collaborate with executive leadership to define the observability, alerting, and monitoring vision, strategies, and long-term goals, aligned with the company's overall objectives.
- Lead and mentor an impactful team of observability and monitoring experts, fostering and encouraging a collaborative and innovative environment where team members can thrive and grow.
- Partner with our Enterprise Architecture team to develop and implement a comprehensive observability architecture that incorporates industry standard methodologies, ensuring the efficient collection, processing, and analysis of telemetry data from various systems and applications.
- Establish robust alerting mechanisms and incident response workflows to proactively identify, troubleshoot, and resolve potential issues before they advance, reducing downtime and improving service reliability.
- Evaluate, select, and implement powerful monitoring tools and technologies to continuously improve the observability ecosystem, enabling data-driven decision-making and actionable insights.
- Collaborate with cross-functional teams, including development, operations, and infrastructure, to optimize system performance and responsiveness, delivering an outstanding user experience.
- Ensure observability and monitoring practices align with industry standards and regulatory requirements while maintaining the highest levels of data security and privacy.
- Foster a culture of continuous improvement, driving regular reviews and assessments of observability and monitoring strategies to identify areas for improvement and scalability.
- Be responsible for budget planning and resource allocation for the observability and monitoring team, ensuring cost-effectiveness and ROI on technology investments.
- Stay abreast of emerging trends and advancements in observability, alerting, and monitoring practices, and apply relevant innovations to improve the organization's technology capabilities.
- Work with vendors to review and select the latest technologies to be implemented and handle those relationships and service levels.
- Develop and demonstrate a strong understanding of each business division’s strategy and product offerings.
- Create effective working relationships with senior business, technology, and control group leadership.
- Understand and appreciate DTCC’s regulatory responsibility.
- Minimize complexity and help modernize our observability landscape.
- Encourage staff to demonstrate commitment to customer service and teamwork. Set related performance standards and ensure that exceptional performance is appropriately recognized.
- Ensure staff is well informed on company initiatives; maintain an environment of openness and trust and demonstrate a commitment to diversity and inclusion.
- Establish departmental goals and supervise progress through to completion ensuring that all commitments and service levels are met.
NOTE: The Primary Responsibilities of this role are not limited to the details above.
Qualifications:
- Minimum of 15 years of related experience
- Bachelor's or Master's degree preferred or equivalent experience
Talents Needed for Success:
- A passion for redefining how organizations deliver technology more effectively to the business.
- Experience delivering IT systems within sophisticated organizations, including roles in testing, delivery management, and production management.
- Experience working with or within financial services organizations would be highly useful but is not crucial for this position.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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