SSUSA Job #1078: DESKTOP SUPPORT SPECIALIST

SSUSA Job #1078: DESKTOP SUPPORT SPECIALIST

Job Description

DESKTOP SUPPORT SPECIALIST

One of our financial clients is looking for a desktop support specialist with at least 2+ years of experience for their office in New York City. This Desktop Support Specialist will provide technical support for the Windows Desktop environments. Strong knowledge of Microsoft Windows, Office365, and hardware experience are required for this position. The ability to liaise with end users and quickly identify and implement solutions to their support issues is vital.

The ideal candidate is a resilient team player who is goal-oriented and fully committed. They must be willing to explain, demonstrate, and expand on their own ideas.

Responsibilities:

• Provide end user support, including phone and onsite support.
• Troubleshoot and resolve issues with Windows 10 and Office365 desktops; Windows 11 experience is a plus.
• Install and repair all PC hardware, laptops, and peripherals.
• Coordinate with Desktop Engineers to create and deploy desktop images from scratch.
• Coordinate and support all internal user moves.
• Provide detailed documentation and communicate precisely with network and telecommunications support teams as required.
• Log calls in the problem tracking system accurately and thoroughly with comprehensive detail.
• Review open problem tickets daily and follow up with open work orders.
• Identify and fix problems or hand off to the appropriate area(s) of responsibility.
• Communicate with IT Support staff/management to discuss problem status, policies, procedures, and documentation.
• Experience with Bloomberg terminals and trading floor support would be a plus.

Professional/Technical Skills:

• MS Office and Exchange/Office365 / Outlook Email applications.
• Strong oral and written communication skills.
• Strong interpersonal skills.
• Strong organizational and time management skills.
• Strong problem-solving and customer service skills.