Telecom Expense Management Specialist

About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Telecom Expense Management Specialist
Telecom Expense Management is responsible for managing the telecom inventory and billing processes that support the business strategic goals.
The Telecom Expense Management Specialist is responsible for the whole lifecycle of telecom expense management including network asset inventory management, vendor relationship management, and financial baseline and forecasting of network spend. The role will collaborate with a third-party billing managed service provider.
The key responsibilities of the role include:

• Maintaining accurate telecom asset inventory across the global environment
• Collaboration with Network team, and third-party billing management partner, to track moves, adds, and changes
• Performing inventory analysis and recommending changes in support of resource optimization efforts
• Collaborate with Network and IT Finance teams to develop and maintain capital and expense budget plans, and ensure financial performance is on target with plan
• Analyzing the financial impact of network projects
• Produce reporting and dashboards for Senior Management
• Facilitate benchmarking
• Provide recommendations to 3rd party service providers on managing telecom estate
• Work with third party billing partner to resolve billing issues
• Ensure audit requirements are met for specific contracts
• Understand and ensure compliance to regulations
• Provides guidance around effective system utilization to meet business requirements
• Work with Procurement team on contract negotiations, RFPs, and vendor relationships
• Liaise with partners and peers throughout the organization

Desired Skills

• 5+ years professional experience in a telecommunications expense management function
• Advanced knowledge of telecom expense management processes
• Advanced knowledge of supplier and asset management strategies and best practices
• Solid knowledge of telecommunication services and networks (voice, data, mobile, etc.)
• Excellent communications skills
• Excellent customer service skills
• Must be self-motivated, dynamic, and able to work on multiple tasks with minimal supervision.

Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.