Senior Business Analyst - US

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.

Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.

VertexOne is proudly Certified as a Great Place to Work. Great Place to Work is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention, and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.

Position Overview

Senior Business Analyst will work with clients to analyze their business needs and translate those into functional and design specifications. This is a customer-facing role within VertexOne and requires the ability to manage multiple concurrent projects, initiatives, and customer relationships.

The position will support the software development and customization for the client. Key responsibilities would include requirements analysis, coordinating with the team to create the system design, conducting workshops, testing, and training. Liaison with project managers and developers communicating business and technical gaps and creating solutions. Update and maintain system documentation.

Primary Responsibilities

1. Analyze and model requirements to create technical requirements.
2. Translate client’s business needs into functional and design specifications.
3. Perform the required research to identify gaps between the business requirements and the current functionality.
4. Develop and review requirements, business processes, and recommendations related to proposed solution as well as functional and system design specifications.
5. Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management; identifying and initiating projects; managing resources; driving the resolution of issues; and holding self and team accountable for results.
6. Liaise between clients/users and technology architects/developers to ensure precision and clarity in the documentation of business requirements and technology solutions.
7. Prepare/Review System User Interface Functional Specifications.
8. Prepare Business and Use Case documentation.
9. Participate in High Level Design sessions.
10. Perform Requirements and Use Case walkthroughs.
11. Develop test cases and perform testing on changes and enhancements.
12. Perform System, Functional and Integration Testing to ensure product quality remains at the highest level, including dealing with workload peaks without compromising quality/standards.
13. Investigate production issues and assist with troubleshooting, re-creating, and resolving those.
14. Facilitate group meetings and workshops as required.
15. Support all phases of the Software Development Life Cycle, including requirements analysis, design, construction, testing, implementation, and monitoring.
16. Work with third party vendors during requirements, design and testing phases.
17. Assist in the training initiatives and system documentation.
18. Escalate and communicate issues to VertexOne Management or Clients as needed.
19. Work cooperatively in a team environment to meet the goals of the department and of the company.
20. Client meetings during key phases of the project (30% travel).

Minimum Qualifications

1. 4+ years working experience as a Business Analyst in the Software Development industry.
2. 4+ years working experience creating detailed Business and Technical documents such as Business Requirements Documents, Design Documents, Functional/Technical Specifications, Interfaces, Web User Interface (UI) and Workflows, Use Cases, User Guides, Defect Analysis Reports etc.
3. Strong analytical and problem-solving skills.
4. Ability to perform requirements analysis.
5. Experience with SQL (Structured query language).
6. Understanding of the SDLC (Software Development Life Cycle).
7. Understanding of database principles and control files.
8. Planning and design skills to facilitate writing of functional specifications and other documentation.
9. Demonstrated experience with business process design.
10. Ability to interpret client’s needs and translate them into system requirements and solutions.
11. Ability to grasp new concepts quickly and to manage constant change through innovation, adaptability, agility, and flexibility.
12. Excellent interpersonal skills and experience dealing with clients.
13. Proficient in common desktop applications (Microsoft Office, Microsoft Visio, etc.).
14. Proficiency with incident management tools (Jira).
15. Superior oral and written communication skills.
16. Ability to meet deadlines, team goals, manage multiple projects while focusing on priorities.
17. Excellent organizational skills with the ability to multi-task at any one time while maintaining high quality standards and productivity.
18. Ability to work well under pressure.
19. Highly Self-motivated and proactive.
20. Conflict resolution skills to help identify, communicate, and resolve issues.
21. Knowledge of and experience with Customer Information Systems (CIS) Billing systems is preferred.
22. Knowledge of and experience with Web APIs and Batch Processes is preferred.

What VertexOne Has To Offer

1. Comprehensive medical, dental, vision, disability, life insurance.
2. Health Savings Account (HSA), Flexible Spending Account (FSAs).
3. 401K match.
4. Flexible PTO.
5. Employee recognition platform with monetary rewards.
6. 100% Remote work environment.
7. Initial work from home stipend.
8. Leadership/Coaching training programs.
9. Free access to Bizlibrary for unlimited professional development.
10. Employee Assistance Program (EAP) with counseling sessions available 24/7.
11. Health and wellbeing programs.
12. Paid parental leave.
13. Employee bonus referral program.
14. Employee Discount Program.

About VertexOne

VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers. With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer. From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.

For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit .

Equal Opportunity Employer

VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.

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