Hotel Night Auditor

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Responsible for the Hotel and Front Desk operations during the overnight shift.
2. Primary responsibilities include but are not limited to: Register guests, assign rooms, update guest history, confirm payment, check in guests to rooms, make reservations, prepare daily financial reports, balance transactions, transmit daily receipts, and complete shift checklists.
3. Works independently and with minimal supervision.
4. Has the ability to problem solve and troubleshoot to resolve any guest issues that may arise. Responds in a courteous and professional manner.
5. Responds efficiently and effectively to emergency situations, immediately escalating it to the appropriate personnel.
6. Delivers exceptional customer service by upholding 4-star standards with all guest interactions.
7. Assist with all aspects of guest services and present a positive impression of the establishment.
8. Confirm guest satisfaction, close billing and issue receipts, and store luggage by lifting up to 25lbs.
9. Leave guests with a lasting positive impression of the establishment as they depart.
10. Supply information to guests regarding on-site facilities. Aware of bulletins of upcoming events and groups.
11. As needed, perform other clerical duties such as filing, faxing, copying, and preparing and sorting mail.
12. Verify and confirm guest registrants for security reasons.
13. Communicate information between shifts to ensure job thoroughness to meet department objectives.
14. Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures and Colorado Limited Gaming Regulations.
15. Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
16. Maintains a clean and safe work environment. Performs duties in compliance with safety procedures, which includes use of safety equipment.
17. Wears and maintains uniforms properly, including nametag and gaming license.
18. Performs other duties, including special projects, as needed and directed.

COMPENSATION & BENEFITS
$21.00+ per hour based on experience
Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, paid transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership, tuition reimbursement and more.